An exciting opportunity to join a fast growing, private equity backed, global data centre owner-operator, who are looking to expand their UK team with a Customer Operations Coordinator.
The successful candidate will play a critical part in supporting a dynamic Customer Operations function, providing customer facing and back-office support, and ensuring coordination between customers and internal teams.
Key responsibilities include:
* Customer relations – work closely with the customer ops team coordinating onboarding, offboarding and service deployment activity
* Administrative support – act as primary point of contact for customer queries, service requests and operational coordination
* Document control – customer records, operational logs, procedures, inventory, compliance records and internal protocols
* Reporting – to internal and external stakeholders
* Operational scheduling – planning and coordinating customer activity (service requests and logistics and access)
* Service coordination – monitoring customer service request lifecycle, tracking progress, collating customer feedback
* Ticketing and communication – to triage incoming requests, escalating where necessary
* Office support – for wider business activities
* Process improvement
To be successful in this role you must possess the following:
* Similar background specifically gained in a data centre environment
* Strong communication and customer facing skills
* Strong organisational and time management skills
* Proficiency in MS Office suite, ticketing systems and productivity tools