Job Title: Tech Lead CSM Portal ( front end dev)
Location : 100% Remote (UK, France, Poland, Portugal, Spain)
Long term contract
Technical & Functional Experience:
* Good product roadmap awareness
* Knowledge of FSM or ITAM is a plus
* Excellent knowledge of Workspaces, UI Builder, Flow Designer
* Excellent knowledge of Portal development ( dev Front end) ( Customer Portal or employee center potal)
* Strong Experience of integrations with 3rd party tools (scripted APIs and Integration Hub)
* Excellent knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB…).
* Portal management and customization (with practical experiences)
* Excellent knowledge of Case, Incident and Request management, Service Catalog definition and setup with practical experiences
* 8+ years Hands-on ServiceNow CSM and Portals experience.
* Agile Methodology: Experience of working in SCRUM.
* Testing strategy and execution
* Specification writing: ability to clearly document the technical solution including the high level design and the troubleshooting guide
* Strong problem-solving skills
* Good understanding of release management and code versioning best practices
* Knowledge of ITIL processes
* English: Excellent.
* Excellent communication: need to be able to talk to technical and non-technical audiences
* Proactive: propose help and assistance in problem solving, detect issues and propose solutions, have a creative approach and propose improvement strategies.
* Team player: you will be a key asset to the team and need to be willing to support and jump in when things get complicated