Responsibilities:
* Accurate update and maintenance of files and data related to airline damage pilfer reports (DPR)
* Ad hoc entering of aviation Damage Pilfer Reports (DPR) claims into the company database, ensuring accuracy at all times
* Contacting airline passengers via phone and email in line with airline contractual requirements
* Issuing final settlement of claims within the parameters defined by the airline contract and the Montreal Convention (1999)
* Ensuring that the final settlement is in the best interests of the client airline and Company while maintaining passenger satisfaction
* Arranging and following up on the collection of damaged items and the delivery of repaired or replacement items through third-party suppliers
* Assessment of collected airline passenger luggage to determine whether repair or replacement is the appropriate course of action
* Ensuring that the Company remains compliant with all data protection legislation through appropriate action and decision-making
* Ad hoc, but reasonable, requests from supervisors, management, or clients
1. Key Accountabilities: Measurement Indicators ( success criteria) Time Allocation % (Required) Airline DPR claim settlement
2. Using the phone or email as appropriate
3. Settling aviation-damaged luggage claims in line with the Montreal Convention (1999) and client airline requ...