Concierge/Hall Porter
Titanic Hotel, Stanley Dock, Liverpool
We have a fantastic opportunity for a talented and experienced individual to join usas Concierge/Hall Porter at the Titanic Hotel Liverpool.
Titanic Hotel, Stanley Dock, Liverpool is all about the restoration of one of the citys most historic and iconic buildings. The hotel has 153 stylish and spacious bedrooms, unique event space West Bay, Stanleys Bar and Grill, Rum Bar, Maya Blue Wellness and adjoining the incredible Rum Warehouse.
About the Role
As the first and last point of contact in the hotel, delivering an outstanding first and last impression is key.
At Titanic Hotel Liverpool it is our goal to deliver an outstanding guest service. As Concierge your role is to respond to a variety of guest requests in a timely and enthusiastic manner ensuring an excellent guest service is delivered seamlessly.
The skills and attributes we are looking for in our ideal candidate are;
Highly organised, excellent communication skills and the ability to build effective relationships at all levels of business and people.
The ability to understand guest queries and to provide clear and concise responses
Enthusiastic and passionate towards ensuring an impeccable guest service is achieved, along with a great sense of humour.
Be a great team player! Along with the ability to work and think independently
An Excellent knowledge of Liverpool and its surrounding attractions.
The ability to community clearly in verbal and written English and the ability to calculate accurate mathematical information correctly.
An excellent attention to detail
The Ideal candidate should have a minimum of one years experience in similar role in a hotel operation.
Titanic Hotel Liverpool, is proud to be an inclusive and equal opportunity employer and welcome candidates from all backgrounds.
What we offer
We offer staff (of all levels) a range of benefits. Once you have completed your 3 month probationary period, you will have access to 50% discount on food & beverage and competitive staff room rates to enjoy with your friends and family.
Uniform is provided along with free staff meals on duty.
We also run an Employee of the Month scheme, Long Service Awards and enrol all of our employees into the Hospitality Action Employee Assistance Programme.
The Titanic Hotel, Liverpool aims to provide a working environment that is enjoyable & unique!
Please note you will need to provide satisfactory references before interview is confirmed and we can only accept applications from those eligible to work and live in the UK.
If you feel you have the necessary skills and experience to become Concierge at titanic Hotel Liverpool, simply apply by sending your CV and Covering Letter. Please note that due to the large volume of applicants we will not be able to reply to applicants who are not invited for interview
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