Location: Birmingham Hours: Up to 36 hours per week (Shift pattern: 07:00–15:00 / 14:00–22:00, up to 5 days out of 7) Contract: Temporary – Ongoing Salary: £13.68 per hour About the Role We are seeking a highly professional, friendly, and customer-focused Customer Service Advisor to support day-to-day reception operations, maintenance coordination, administrative tasks, and community engagement. This role is ideal for someone who thrives in a fast-paced, customer-facing environment, enjoys problem-solving, and takes pride in delivering high-quality service. Main Responsibilities Provide a warm, first-class welcome to all visitors at reception. Handle face-to-face enquiries, telephone calls, and emails professionally and efficiently. Manage and respond to customer complaints discreetly and empathetically, escalating issues where required. Provide full administrative support, including allocations, check-ins, data entry, and report generation. Maintain accurate records on internal database systems and ensure effective communication across the residence. Log and follow up on maintenance requests to ensure the timely completion of repairs and statutory checks. Complete daily handovers and assign tasks to Customer Service Assistants when required. Requirements Experience delivering frontline reception services in a hotel, accommodation, or high-quality customer service environment. P...