Join to apply for the Emergency Call Handler - Nights - Full Time role at Appello UK
Job Summary
Hours: 35 hours per week
Shift pattern: 4 days a week between Monday and Sunday, guaranteed 1 weekend off per month. Hours 21:00 to 07:00 with a 1‑hour unpaid break split into two 15‑minute breaks and one 30‑minute break.
Salary: £23,314.20 per annum (£12.81 per hour)
Location: Hybrid – Norwich
Start Date: 02 February 2026
Training & Requirements
You need to commit to 3 weeks of full‑time training, Monday to Friday 09:30 – 17:00, with a mix of in‑office and remote training. Training week 1 will be in our office.
Minimum internet speed: 5 Mbps upload and 15 Mbps download.
Perks
* 231 hours holiday rising to 245 hours with length of service, including bank holidays worked (if rotated)
* Discounts on groceries, shopping, holidays, insurance, restaurants and more
* 24/7 employee assistance programme with an app
* Family and friends’ discounts on our services & products
* Pension scheme, up to 3 % employer contribution
* Cycle to work scheme
* Smart tech scheme
* Free on‑site parking
About You
You must possess a genuine desire to help the community, be empathetic and able to communicate sympathetically with distressed callers. You should have a minimum of one year’s experience in a call‑centre environment dealing with customers and working remotely. A general standard of education is required, but we believe that with the right core values and training you could thrive in this role. This is a rewarding role where trust and resilience are key, and you will need the drive to meet personal targets while delivering excellent customer service.
Role Overview
The heart of the Emergency Call Handler role is to arrange help for our vulnerable clients when they need us most. With a cool head and empathetic manner you will answer varying calls: providing reassurance, actioning accidental or test calls, and contacting emergency services. Every call you answer makes a difference.
How to Apply
If you are interested in this role, please upload your CV and answer a few questions about yourself. For more hints and tips, check out our guide.>
Equal Opportunity Statement
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team on 01425 626337.
#J-18808-Ljbffr