About this Role
Are you a Service Controller looking for your next opportunity, or an experienced Fleet Controller ready for a new challenge? If you thrive on keeping vehicles moving and customers informed, this Service Controller role with Dawsongroup EMC could be exactly what you've been searching for. Based within our Environmental Municipal Civil division, you will take ownership of the day-to-day service function, ensuring our specialist municipal hire fleet remains safe, compliant, and ready for action
Coordinate mobile engineers, workshop activity, and third party repairs efficiently
Manage service bookings, breakdowns, damage reports, and warranty claims
Keep customers updated with clear, timely communication
Record costs, updates, and milestones on our maintenance systems
Support compliance planning to maximise asset uptime
About You
You have previous experience in a service control, fleet maintenance, or engineering administration role and understand what it takes to keep operations running smoothly. Calm under pressure and organised by nature, you enjoy being the link between engineers, suppliers, and customers.
Proven experience in service or fleet coordination, this is essential
Confident using maintenance management or fleet systems
Strong scheduling and communication skills
Comfortable speaking with customers and internal teams
Focused on high service standards and asset availability
Not sure you tick every box? If you have relevant experience and the drive to learn, we would still love to hear from you. We welcome applicants from all backgrounds and encourage those who may not always see themselves reflected in job adverts to apply.
About Us
Dawsongroup EMC supplies and supports sweepers, refuse vehicles, gully tankers, hot boxes and other specialist municipal assets across the UK and Ireland. Operating for over 90 years as a family business, and over 50 years in asset rental, we still adhere to the values that steered us for so long, now under the ownership of KKR.
Part of Dawsongroup, a leading asset rental and Smarter Asset Strategy provider
Committed to compliance, safety, and reducing environmental impact
Investing in modern fleets and innovative solutions
Strong long term partnerships across public and private sectors
Culture built on integrity, growth, and doing the right thing
About Your Future
At Dawsongroup, this is more than a job, it is a career in a business that invests in its people and promotes from within. You will be supported to grow, develop your skills, and build a long term future in asset rental.
Competitive salary and bonus scheme
2x Life assurance
Funded training and internal progression pathways
25 days leave, including your birthday, plus bank holidays and up to 10 days extra, time served and purchase scheme
Cycle to work scheme and wellbeing support
Dawsongroup plc is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
If you are ready to build your career with an asset rental business that values commitment, ownership, and teamwork, now is the time to apply. Join us, grow with us, and discover how far your potential can take you. Our people are our greatest asset.
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