Job Description
Join us as Head of Security at The ACC Liverpool Group!\n\nAt The ACC Liverpool Group, we create unforgettable experiences — and we are looking for a Head of Security to take the lead in keeping them safe.\n\nOur award-winning waterfront campus — home to the M&S Bank Arena, Exhibition Centre Liverpool, and Convention Centre Liverpool — welcomes over a million visitors each year for an exciting mix of international, national, and regional events.\n\nFrom major televised productions and political conferences to global association gatherings, arena shows, and public exhibitions, this is a unique opportunity to lead security operations across a diverse, high-profile, and dynamic portfolio.\n\nThe Role\n\nAs Head of Security, you will lead the strategic and operational delivery of security across the ACC Liverpool Group. Reporting to the Director of Operations and Venue Management, you will be responsible for both daily security event and campus operations and bespoke planning for major live events.\n\nWorking Hours: 37.5 per week\nSalary: £61,157.16 - £67,952.4 per annum\nLocation: King's Dock, Port of Liverpool, Kings Dock St, Liverpool L3 4FP\n\nKey responsibilities include:\n\nManaging the group-wide security function, ensuring a safe and welcoming experience across all venues.\nLeading a team of internal managers and outsourced providers, delivering professional, risk-based security and stewarding aligned to event profiles.\nPlanning for and overseeing security delivery for events of varying scale – from international delegations and televised events to large-scale exhibitions, concerts, and national conferences.\nActing as Incident Manager for high-profile events and working closely with emergency services, local authorities, and partner organisations.\nMaintaining and reviewing security protocols, emergency procedures, risk assessments and deployment models to always ensure compliance and readiness.\nManaging contracts, budgets, and performance standards for key security-related services (including control room operations, screening, ingress/egress, CCTV, and alarms).\nDriving continuous improvement through innovation, customer service focus, and strong leadership.\n\nAbout You\n\nWe are looking for an experienced operational leader who can manage high-footfall environments with confidence and clarity. You will have:\n\nA strong background in managing venue or event security operations – ideally across both day-to-day and major event contexts.\nExperience of building and managing strong external relationships with key stakeholders across the region and the industry.\nStrong people management skills with the ability to motivate teams and maintain exacting standards.\nProven contract management experience, including performance monitoring and compliance.\nA calm, solution-focused mindset with the ability to manage critical incidents and complex operational challenges.\nIn-depth knowledge and understanding of UK security legislation, national protocols, and industry best practice, with the ability to apply this at an organisational level.\n\nCompany Benefits \n\nWe are an award-winning, world-class venue and our people are at the heart of everything that we do.
Recognition and reward are of huge importance to us at the ACC Liverpool Group, and just some of the benefits staff can enjoy including:\n\nAn enhanced holiday scheme, which increases with length of service.\nAn excellent pension scheme is available.\nAccess to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts.\nEnhanced maternity, paternity and adoption leave schemes.\nAn excellent occupational sick pay scheme.\nFree onsite parking right in the heart of the city centre.\nEmployee Reward Platform.\nAgile working and flexi time policies, where appropriate and in line with business needs.\nA dedicated wellbeing strategy to support staff when at work.\n25 Qualified Mental Health First Aiders on site.\n\nThe ACC Liverpool Group is a place where you can truly make a difference. Some of the wonderful things ACC Liverpool Group have achieved / continue to work towards: \n\nDisability Confident Employer\nMember of the Fair Employment Charter\nReal Living Wage employer\nSocial value impact plan - last year we contributed over £6.4m\nGreen Meeting’s Gold Standard\nSustainability Strategy\nPositively influencing biodiversity – in the grounds of our campus, we have three beehives\nCarbon Neutral Campus\nAccessibility Strategy\nAccessAble Guide\n\nPlease note, we may close this vacancy before the stated closing date if we receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible.\n\nClosing Date: 14 July 2025Interview Date: TBC\n\nEquality, Diversity & Inclusion\n\nThe ACC Liverpool Group know the value of having a diverse and representative team across our organisation.
We promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such we strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief, or sexual orientation