Formed in 2001, KNL is a Managed Service Provider (MSP) of IT and communication solutions to professionals, businesses and other corporate organisations
Job Title:
Account Manager
Team:
Sales Team
Reporting to:
Managing Director
Responsibilities:
The Account Manager is responsible for:
Maximising KNL's commercial opportunities with new and existing customers.
Developing customer relationships, providing the highest standards of customer service, and supporting the Managing Director on major projects.
Key areas of responsibility:
As an important member of our sales team, you will:
1. Meet agreed targets for sales and account management performance.
2. Maintain good relationships with existing customers, with the objective of maximising existing revenues.
3. Identify and pursue opportunities to increase business with existing customers, by augmenting recurring revenues and / or securing new business with them.
4. Find, contact, and follow up with prospective customers, to develop new business and revenue opportunities.
5. Initially support Directors with named key accounts on major projects and gradually assume full ownership of agreed key account relationships over time.
6. Partner with the Sales & Marketing and Technical team to provide best solutions for accounts.
7. Maintain and develop technical knowledge and application to support the sales portfolio of products and services.
Main duties:
1. Maintain, record and report regular contact with account's key contacts and finance department.
2. Handle enquiries from existing customers and prospective customer base.
3. Produce quotations for customer enquiries.
4. Contribute to business retention and growth by identifying opportunities and growing accounts.
5. Follow up on enquiries to ensure customer satisfaction with the quote and suggest alternatives if needed.
6. Collaborate with Sales Support Coordinator using customer gap analysis reports to identify sales opportunities
7. Analyse performance KPIs at each stage of the sales pipeline to provide actionable insights that drive performance improvements.
8. Provide general technical support to existing customers with the aid of the technical team.