Overview
Carry out a full range of clerical duties that support the efficient operation of the Day Surgery and Endoscopy Unit (DSEU).
Responsibilities
* Provide an efficient and effective clerical service to the Day Surgery and Endoscopy Unit on a day-to-day basis and work as a member of a team undertaking the full range of duties as required, ensuring continuity of service.
* Assist the Team Leader to effectively manage waiting lists.
* Register and book patients for routine endoscopy procedures on the Unit’s clinical system and the EPR system.
* Schedule appointments requested by GPs for the Open Access Service, including appointments made via the E-Referral system.
* Take telephone messages and deal with enquiries, passing them on to the relevant person as needed.
* Confirm appointments with patients to ensure attendance.
* Provide an efficient and effective reception service to the Day Surgery and Endoscopy Unit as a member of the team, meeting standards set by the Service/Operational Support Manager. Act as first point of contact for patients, families/carers and professionals, ensuring a welcoming and calm environment and presenting a courteous, pleasant, and professional image at all times.
* Registration and reception of patients arriving for procedures using the EPR and Theatre system.
Qualifications and experience
* Educated to GCSE standard or equivalent knowledge/experience.
* Previous telephone experience and experience of working with various computer software packages (essential).
* Excellent interpersonal and organisational skills, with a flexible approach and the ability to work under your own initiative.
* Ability to work as part of a dedicated team and to work under pressure and to deadlines, providing an efficient, courteous and professional service at all times.
* Knowledge of the healthcare/organisation environment is desirable.
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