Customer Service Advisor
We are looking for an enthusiastic and highly motivated Customer Service Advisor (Also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in Birkenhead: The Wirral. As a Customer Service Advisor, you will provide property management and tenancy support services to branches, landlords and tenants.
Starting Salary £25,000
What's in it for you as a Customer Service Advisor?
1. Get full training and development
2. A good understanding of the residential lettings industry
3. Fast paced, fun environment
4. Regular team meetings
5. Full company briefings
6. A career pathway
Key responsibilities of a Customer Service Advisor.
7. Act as a central point of contact managing the effective resolution of queries from clients and colleagues
8. Coordinating urgent and routine repairs and maintenance
9. Liaising with trades people/contractors and keeping customers up to date
10. Organising safety inspections and managing remedial works
11. Liaising with landlords following regular property visits
12. Assisting customers with general tenancy queries
13. Carrying out weekly partnership calls with colleagues and welcome calls with new customers
14. Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
15. Providing a first-class service to maximise customer retention
16. Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved
Skills and Experience required to be successful as a Customer Service Advisor.
17. Strong customer service skills and confident communicator
18. Good team player
19. Customer focussed Contact or Call centre experience preferred
20. Ability to stay calm under pressure
21. Excellent negotiation and influencing skills
22. Excellent planning and organisational skills
23. Good analytical ability
Benefits
24. Opportunity to undertake industry qualifications, with a £1,000 salary increase on passing
25. Aviva Digi care + workplace / Car leasing and cycle to work scheme
26. Colleague discount scheme / Perks at work / Gym discounts
27. Life assurance / Workplace pension scheme
28. 23 days annual leave, increasing with length of service (and your birthday off)
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
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