Facilities Operation Manager - Glasgow - Package Circa 65K CBW are proud to be exclusively supporting a leading facilities management provider in recruiting an experienced Facilities OperationsFacilities Operation Manager - Glasgow - Package Circa 65K CBW are proud to be exclusively supporting a leading facilities management provider in recruiting an experienced Facilities Operations Manager to take charge of multi-site Total Facilities Management TFM contracts. Reporting directly to the Operations Director, you'll lead contract delivery, drive operational performance, and inspire both clients and internal teams to achieve outstanding results. This is a high-impact leadership role focused on service excellence, commercial performance, and team development. You'll be at the forefront of innovation in facilities delivery, ensuring compliance, enhancing client satisfaction, and maximising contract value. Key ResponsibilitiesBuild and maintain strong client relationshipsResolve issues promptly and professionallyRepresent the business confidently and collaborativelyOversee and develop multiple TFM contractsDrive commercial performance, profitability, and growthDeliver services in line with contractual KPIs and SLAsManage and mentor a team of Facilities Account ManagersFoster a high-performance culture with clear goals and supportPromote collaboration across departments and disciplinesStreamline operations and drive process improvementsEnsure compliance with health & safety and statutory regulationsMonitor service quality and implement continuous improvement initiativesOwn budget performance across multiple sitesControl costs and identify opportunities for efficiencyContribute to forecasting, reporting, and financial strategyLead key projects from initiation to deliveryEnsure projects are completed on time, within scope and budgetProduce regular performance reportsUse data to identify trends, risks, and areas for improvementTo be considered: Minimum 5 years’ experience in FM account or operations management Proven track record in managing multi-site, multi-service contracts Strong financial awareness and commercial mindset Excellent leadership and mentoring capabilitiesConfident communicator with a customer-first attitudeExperience in contract retention and organic growthFull UK driving licenceIOSH certification Salary and Benefits: Salary up to 60K Car Allowance - 6.5K Holidays 33 days Private Health care Paid mileage - 40 pence