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Purpose
: Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Livingston store.
You will be offered a competitive hourly rate of up to £12.64 per hour + non contractual, hourly sales commission.
At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers.
In return for your hard work, you will be offered fantastic opportunities to grow and develop within your retail career.
This is a part-time, permanent position, contracted for 16 hours per week. Ideal candidate: If you have energy, drive, and passion to work in a fast-paced, customer-facing retail environment, this is the role for you!
You should have a positive attitude towards providing exceptional customer service, the ability to lead a team, stamina to work on a fast-paced shop floor, and the capacity to work calmly under pressure.
Requirements include previous retail experience, ideally with supervisory experience. Key responsibilities:
1. Lead and supervise the store team in the absence of the Store Manager.
2. Open & close the store, including cashing up and completing associated administrative duties.
3. Provide excellent customer service and demonstrate strong product knowledge.
4. Lead by example by recommending and promoting complementary products with each sale.
5. Assist management in leading the team to achieve sales targets and KPIs.
6. Support team members as needed.
7. Ensure the store is correctly merchandised, with refreshed and inviting product displays.
8. Process stock deliveries and store transfers.
9. Handle customer queries and complaints.
Personal characteristics include:
1. Ability to take direction from management regarding additional tasks and duties.
2. Previous supervisory experience, including cashing up and banking.
3. Self-motivated with a positive, can-do attitude.
4. Ability to supervise, motivate, coach, and work with a team.
5. Strong interpersonal and communication skills.
6. Willingness to approach and serve all customers.
7. Drive to exceed monthly performance targets.
8. Methodical approach to daily tasks, including stock SKU management.
9. High attention to detail.
10. Ability to work both individually and as part of a diverse team.
11. Flexibility to work 16 hours per week on any day from Monday to Sunday.
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