Overview
Lydden Surgery has a vacancy for a Medical Receptionist / Care Navigator / Administrator to work approximately 21.5 hours per week across three days. The role involves all aspects of practice reception including care navigation and administrative duties. The candidate must have excellent customer service skills, understand confidentiality and have the ability to confidently follow policies and care pathways in order to achieve positive outcomes for patients. You will be required to work additional hours to cover annual leave and sick leave. Lydden is a kind and supportive working environment which enables all team members to thrive. This is a dynamic role which requires a highly motivated person, involving all aspects of practice reception including care navigation and administrative duties, working in an evolving role within a fast paced environment. The candidate must like a challenge and needs to contribute to our evolving team. The role will involve some Care Navigation (full training will be offered), have excellent customer service skills, understand confidentiality and have the ability to confidently follow policies and care pathways in order to achieve positive outcomes for patients. The ideal candidate will be a strong team player.
They will provide a point of contact for all patients and act as a focal point of communication between patients, doctors and other medical staff. To navigate patients following agreed pathways to the most appropriate service or clinician. To provide an excellent administrative and clerical support service to all members of the practice team.
About the Practice
Our diverse practice team comprises: General Practitioners both Male and Female, Practice Nurses, two Health Care Assistants, Dispensers, Medical Secretaries, Administrators and Receptionists.
Responsibilities
* Be a point of contact for all patients and act as a focal point of communication between patients, doctors and other medical staff.
* Navigate patients following agreed pathways to the most appropriate service or clinician.
* Provide excellent administrative and clerical support to all members of the practice team.
Services & Environment
As a team we offer the following services:
* Routine bookable appointments with the clinician of your choice
* Same day bookable appointments (for urgent problems; clinician choice not guaranteed)
* Home visits for housebound patients who cannot attend the practice
* A range of nursing clinics and services such as chronic disease management, blood tests, ECGs, dressings, blood pressure testing, warfarin clinics, hypertension clinics and NHS health checks
* The practice participates in the PCN patient participation group
* Dispensing services, online appointment booking and electronic transfer of prescriptions
* Since June 2023 we have implemented Patient Triage; all requests for clinical assistance are triaged by the GP led triage team
There is plenty of free parking on site.
About Lydden Surgery
Lydden Surgery is an established practice which moved from River to our current purpose built premises in the picturesque village of Lydden in October 2011. We are a rural dispensing practice.
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