We are looking for an enthusiastic and well organised Specialty Administrator Assistant to join our Urology team at Yeovil District Hospital. This key role supports the smooth running of our clinical services by providing high‑quality administrative and typing support. The role requires strong communication skills, attention to detail and the ability to work flexibly in a fast‑paced environment. You will be a valued member of the team, helping us deliver safe, timely and effective patient care.
Responsibilities
* Deal with day‑to‑day correspondence, initiating appropriate responses to provide patients, staff and other parties with required information in a friendly and professional manner.
* Receive telephone calls, accept messages on behalf of members of the specialty team and take appropriate action where necessary.
* Liaise with appropriate personnel to gather and co‑ordinate patient information so that it is accessible in a timely manner.
* Type all forms of clinical correspondence as dictated by clinical staff using audio or copy typing.
* Produce copies for appropriate agencies, file copies in the correct sequence, and ensure follow‑up arrangements are in place, including listing outstanding investigations on the hospital database system.
* Process urgent referrals and arrange appropriate outpatient appointments.
* Participate in team and Trust meetings as requested.
Qualifications
* Minimum of 5 GCSEs including English Language and Maths or functional skills.
* In‑house training or vocational level 2 or equivalent level of experience.
Experience
* RSA/OCR III or equivalent typing/word processing, including audio typing.
* Experience dealing with customers / patients.
* Evidence of prioritising workloads / good time management.
* Proven experience working well as part of a team.
* Previous secretarial experience.ли>
* Experience working in a healthcare setting / previous experience of NHS administration processes.
Additional Criteria
* IT literate, including recent experience of using Microsoft Word, Outlook and Excel.
* Working knowledge of administrative procedures and systems.
* Knowledge of medical terminology.
Benefits
* Flexible working options.
* NHS pension scheme.
* Generous annual leave allowance.
* Strong focus on career development.
Salary
£25,272 to £25,272 per year. Maternity leave cover.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.
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