Job Description
Who are we?
Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.
We care for thousands of NHS and private patients a year in our specialist eye clinics across the country.
We are thrilled to say that following an independently conducted survey of Newmedica colleagues to tell us what it’s like to work here, we have been certified as a Great Place to Work™ for the third year running. The feedback has directly contributed to Newmedica being listed among the UK’s top 50 Best Workplaces™ for 2025.
Role overview
We are looking for a Service Manager to join our clinic in Manchester. This will be 40 hours over 5 days per week including cover on weekends on a rota basis.
The Service Manager is an essential role within the service leadership team, reporting to the Operational Director. The role is responsible for the day-to-day management and operational delivery of high-quality ophthalmology services at the site.
You’ll be leading on service improvement –and it's a varied role – you'll be setting and monitoring utilisation and capacity targets, managing the patient feedback process, working towards KPI’s, liaising with contacts across the Support Office teams and with external suppliers and managing your team, amongst a myriad of other tasks that make up a working day in a busy clinical service.
What skills and experience do I need?
We’re looking for someone with previous operational management experience, ideally gained in a healthcare setting – NHS or independent provider. You’ll have a sound commercial acumen, working closely with the Operational Director to identify new service opportunities.
You’ll have managed a team and will be well versed in leading and engaging your people, inspiring them along the journey with you.
You’ll have demonstrable experience of working in a fast paced and target driven environment and ideally, will have experience of working in a regulated sector and understand broad governance requirements. It would be advantageous of you have working knowledge of CQC requirements.
You’ll possess great stakeholder management skills, and you’ll have the ability to flex your communication style to suit different audiences – from patients to your team and from Clinical Directors to external organisations.
You’ll be an ace at time management and will be able to juggle priorities – we work in a fast-paced environment, and things can change throughout the day, so you’ll be able to react in the moment and make the sound business decisions.
And you’ll be tech savvy – comfortable with working on a variety of IT systems and able to pick up new systems and programmes confidently and with ease.
In summary we’re looking for a well-rounded operational manager – happy and able to turn your hand to a wide array of tasks every day!
What we’re offering
* A salary of up to £50,000 depending upon experience
* 25 days annual leave plus bank holidays plus 1 day birthday leave
* A company pension scheme
* Enhanced maternity leave
* Access to a range of benefits including free eye tests, discounted or free glasses, death in service cover, free access to Headspace and blue light scheme
* An environment where your learning and development is supported through a range of various learning tools and courses.
* Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
Please note that we use video interviews as part of our recruitment process. If you are shortlisted, you will be asked to complete a short video interview as the next stage of the process.#
If you would like an informal chat about the opportunity or to request a job description, please contact joinus@newmedica.co.uk
Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and an enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.
Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.