WMJobs Birmingham, England, United Kingdom
Join or sign in to find your next job
Join to apply for the Application Support Engineer - Economy Team role at WMJobs
WMJobs Birmingham, England, United Kingdom
6 days ago Be among the first 25 applicants
Join to apply for the Application Support Engineer - Economy Team role at WMJobs
Get AI-powered advice on this job and more exclusive features.
Birmingham City Council,
Applications Support Engineer – Economy Team
Permanent
Grade 4 - £33,366 - £40,476
Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
Job Overview
Join Birmingham City Council's dynamic Applications Support Team as an experienced Application Support Engineer. You'll provide expert support for various software applications, including the new Income Management Application, Civica Pay. Collaborate with functional, development, delivery, and security teams to implement and support new and existing solutions.
The ideal candidate should be user-focused, motivated, and experienced in supporting internal teams. They must collaborate effectively with stakeholders to ensure successful implementation and performance of solutions in a dynamic environment.
What We Are About
As an Application Support Engineer, you will support current applications and collaborate with teams to implement advanced solutions that meet business needs.
Birmingham City Council values teamwork, creativity, and continuous growth. We aim to foster an environment that encourages open dialogue and appreciates each team member's unique qualities and perspectives.
The Role
As an Application Support Engineer, you will support the current application portfolio of a variety of applications in Revenues & Benefits, Finance, Legal, and Democratic services. You will collaborate with network, scheduling, database and other teams to support advanced solutions that meet business requirements.
Key Responsibilities
* Technical Expertise: Ideally hands-on knowledge of a Revenues & Benefits application, with a preference for experience in 3rd Party products from NEC (formerly Northgate).
* Application Support: Contribute to seamless support and operation of applications across multiple business areas – such as dealing with service tickets, supporting testing and implementation of third party hosted solutions including updating of system parameters.
* Relationship Building: Develop and maintain excellent relationships with peers and stakeholders within the business
About You
* Experience: Experience in Revenues and Benefits and third party hosted solutions.
* Technical Skills: Strong IT skills, with extensive hands-on experience in implementing, trouble-shooting and managing software applications.
* Additional Skills: Ability to work on own initiative, and to develop and deliver own work plan, while also prioritising and organising the work of a multi-faceted application support service in a busy customer-facing environment.
* Communication: Excellent interpersonal and communication skills, with the ability to build and maintain relationships at all levels.
We will support you with
* An environment that values curiosity, autonomy and working in the open
* An engaged and supportive leadership with a clear vision
* Training and development opportunities to help you progress and be the best you can be
* An inclusive workplace committed to reflecting the public we serve
* A benefit package designed to promote a great work life balance
* Exposure to all digital and technology teams and services areas across the council
Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining, and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
We are dedicated to supporting internal mobility and the development of our people. As such, applications from internal employees and those under S118 will be given priority and reviewed before external applications are considered.
For any informal enquires please contact: Parveen Ellahi parveen.ellahi@birmingham.gov.uk
We welcome applications from people with caring responsibilities and flexible working options will be considered.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Job Description And Person Specification
We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Human Resources Services
Referrals increase your chances of interviewing at WMJobs by 2x
Get notified about new Application Support Engineer jobs in Birmingham, England, United Kingdom.
Birmingham, England, United Kingdom 2 days ago
Birmingham, England, United Kingdom 1 week ago
West Midlands, England, United Kingdom 3 weeks ago
Stafford, England, United Kingdom 5 days ago
Application Support Specialist – Global Banking & Markets – Birmingham – Associate
West Midlands, England, United Kingdom 2 weeks ago
Birmingham, England, United Kingdom 2 weeks ago
Swindon, England, United Kingdom 1 week ago
Lead Technical Support Engineer - Variable Speed Drives
West Midlands, England, United Kingdom 3 weeks ago
Warton, England, United Kingdom 3 weeks ago
Greater London, England, United Kingdom 1 week ago
Warwickshire, England, United Kingdom 1 week ago
Birmingham, England, United Kingdom 11 hours ago
Birmingham, England, United Kingdom 6 days ago
Birmingham, England, United Kingdom 6 days ago
Warwick, England, United Kingdom 2 weeks ago
Staffordshire, England, United Kingdom 2 weeks ago
Birmingham, England, United Kingdom 1 day ago
West Midlands, England, United Kingdom 1 week ago
Applications Support & Development Officer
Walsall, England, United Kingdom 1 week ago
Birmingham, England, United Kingdom 3 months ago
Kingswinford, England, United Kingdom 21 hours ago
Coventry, England, United Kingdom 2 weeks ago
Electronics / Electrical - Technical Support Engineer
Coventry, England, United Kingdom 7 minutes ago
Birmingham, England, United Kingdom 6 days ago
Birmingham, England, United Kingdom 4 days ago
Worcestershire, England, United Kingdom 2 days ago
Integrated Logostic Support Engineer (ILS)
Worcester, England, United Kingdom 1 week ago
Applications Support & Development Officer (Geospatial) - Ref: RT01125
Walsall, England, United Kingdom 1 week ago
Kingswinford, England, United Kingdom 21 hours ago
Kingswinford, England, United Kingdom 21 hours ago
Kingswinford, England, United Kingdom 21 hours ago
Kingswinford, England, United Kingdom 21 hours ago
SMART Meter Engineer Support Agent - Dual Fuel - Edinburgh & Glasgow
Kingswinford, England, United Kingdom 21 hours ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr