Glasgow Meals on Wheels Manager (Driver Required)
Location: Glasgow
Hours: Monday to Friday, 8:00am – 4:00pm (with weekend cover as required)
Salary: £32,000 per annum
Make a difference every day with ICare Group
At ICare Group, we’re more than a meals service — we’re a vital support network for people in our communities. Our Meals Division operates from five depots across the UK, including two in Scotland, delivering over half a million nutritious meals each year alongside essential wellbeing checks. Our work helps elderly and vulnerable individuals remain independent, safe, and cared for in their own homes.
The Role
As the Glasgow Meals on Wheels Manager, you will report to the Operations Manager and Head of Meals, holding overall responsibility for the leadership, performance, and continuous improvement of the Glasgow depot in line with our contract with Glasgow Council.
Responsibilities
* Oversee the day‑to‑day operation of the Meals on Wheels service, ensuring high standards of service, safety, and efficiency.
* Manage, motivate, and support a team of 40+ staff, including rota planning, scheduling, and performance management.
* Lead administrative processes, ensuring accurate, compliant, and up‑to‑date records.
* Maintain food safety, hygiene, and health & safety standards, including investigating incidents when required.
* Build strong, positive relationships with clients, colleagues, and stakeholders through compassionate and professional leadership.
* Lead team meetings and contribute to continuous improvement and service development.
* Monitor and report on KPIs such as delivery performance, cost efficiency, compliance, and client satisfaction.
About You
Essential criteria
* Minimum of 5 years’ experience in a management role, including experience implementing and leading change.
* Experience working in an operational and/or office environment.
* Proven ability to lead teams and effectively manage staff performance.
* Background in community services, care, food services, hospitality, or retail — ideally supporting elderly or vulnerable people.
* Experience recruiting, supporting, and managing staff across a range of roles, including kitchen staff, office staff, and Community Assistants (Drivers).
* Strong communication, customer service, and numeracy skills.
* Confidence managing rotas, schedules, and inventory systems.
* Proficient in Microsoft Office (Word, Excel, etc.).
* Calm under pressure, proactive, and highly organised.
* Able to work independently, prioritise workload, and manage time effectively.
* Reliable, trustworthy, and comfortable handling cash.
* Full UK driving licence and access to a vehicle with business insurance.
* Willingness to undergo background checks.
* Flexibility to work occasional weekends.
Desirable
* NVQ Level 3 in Food Hygiene and/or Health & Safety (or equivalent).
Why Join ICare Group?
* Blue Light Card – Discounts at hundreds of major retailers (cost reimbursed).
* Employee Assistance Programme – Free, confidential support for you and your family.
* Training & Development – Full role‑specific training with ongoing development opportunities.
* Career Progression – We actively support internal progression and leadership development.
* Supportive Team Culture – A respectful, inclusive, and collaborative working environment.
* Purpose‑Driven Work – Make a genuine difference to people’s lives every day.
* Weekly Pay.
* Stakeholder Pension.
If you’re an experienced leader who wants to make a meaningful impact while developing and leading a dedicated team, we’d love to hear from you.
Our culture of equal opportunities
ICare Group is an Equal Opportunities employer who is dedicated to fostering a work environment that supports, inspires, and respects all individuals. We welcome and encourage applications from people of all backgrounds. We do not discriminate based upon age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any applicable legally protected characteristic.
We’re committed to providing applicants with any reasonable adjustments or accommodations needed. To advise us of any support you require during the recruitment process, please contact us.
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