Overview
Customer Assistant - Fashion, Home and Beauty - London Victoria
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\'ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\'re looking for passionate and fashion-forward individuals who are excited to dress the nation.
Work pattern
* Saturday 06:00 - 10:00
* Sunday 09:30 - 17:30
* Wednesday 06:00 - 10:00
* Thursday 06:00 - 10:00
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\'ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\'re looking for passionate and fashion-forward individuals who are excited to dress the nation.
Responsibilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring that our shelves are always stocked with product
* Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
* Build expert product knowledge to sell and recommend our products and services
* Utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
* High levels of customer service
* Committed to delivering excellent work with great attention to detail
* Open to and act upon feedback, asking for this regularly
* Takes accountability for planning and managing own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good level of digital capability
Everyone\u2019s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. We are an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you require reasonable adjustments to any part of our recruitment process, please share those requirements with us when applying so we can ensure a fair and transparent assessment.
Seniorit y level
* Entry level
Employment type
* Part-time
Job function
* Other
Industries
* Retail
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