Situated in the heart of Central London, just moments from Piccadilly Circus, The Gallery is an elegant breakfast restaurant within the iconic Hotel Café Royal a luxury 5-star destination known for timeless sophistication and impeccable service.
Serving breakfast daily from 7:00am to 11:00am, The Gallery offers an exceptional start to the day in a serene and refined setting. After breakfast, the space transitions into a tranquil lounge for hotel guests ideal for informal meetings, quiet reflection, or remote working.
We are currently seeking a passionate and skilled Barista to join our breakfast team, ensuring every guest enjoys a coffee experience that matches the prestige and quality of our hotel.
The Role
As a Restaurant Host for the Gallery, you will be the first point of contact for our guests, responsible for creating a warm and welcoming atmosphere from the moment they arrive. You will manage reservations, coordinate seating arrangements, and work closely with the service team to ensure an efficient and seamless dining experience for our guests.
Key Responsibilities:
Greet guests upon arrival with a warm, friendly demeanor, ensuring they feel welcomed and valued.
Manage reservations efficiently using the restaurants booking system, including accommodating special requests and preferences when possible.
Coordinate table assignments and monitor the flow of guests, ensuring optimal seating arrangements for a smooth dining experience.
Escort guests to their tables, presenting menus and informing them of any special offerings or events.
Handle guest inquiries and provide information about the menu, hours of operation, and general restaurant details with professionalism and accuracy.
Support the restaurant team in managing wait times and handling walk-in guests, ensuring a positive and organized experience during busy periods.
Maintain a clean and tidy reception area, ensuring the host station and front entrance reflect the luxury standards of Hotel Café Royal.
Assist in preparing the dining area for service, including resetting tables and managing table rotations.
Address guest complaints or concerns courteously, ensuring that any issues are resolved promptly or escalated when necessary.
Collaborate closely with the service and kitchen teams to ensure a coordinated and efficient service flow throughout all meal periods.
Requirements:
Previous experience as a host or in a similar guest-facing role within a luxury hotel or high-end restaurant environment.
Exceptional interpersonal and communication skills with a genuine passion for delivering outstanding hospitality.
Strong organizational skills and the ability to manage reservations and seating arrangements efficiently.
Positive, professional attitude and polished appearance, reflecting the hotels luxury standards.
Ability to handle busy shifts and work flexible hours, including mornings, evenings, weekends, and public holidays.
Knowledge of food and beverage service is an advantage.
Experience using Sevenrooms booking system is advantageous
The benefits:
Pay of up to £32,000 including service charge
Access to heavily discounted friends and family rooms rates
Two complimentary rooms nights per year
Up to 50% colleagues discount in all our food and beverage outlets
Colleague wellness sessions in our Akasha spa each month including osteopath, podiatrist, yoga and fitness classes (as well as staff discounts on spa treatments)
Regular social events, including our infamous Summer Party (August) and Black-Tie Annual Awards dinner (January)
Christmas celebrations, including colleague lunch, childrens party and Christmas gift
Automatic membership of the companys life assurance scheme from day one
Generous discounts on retail and dining in Central London through the West End Club app
Mental health support including Employee Assistance Programme (EAP) and mental health champions in all departments
A variety of external benefits including gym discounts and free eye tests
Cycle to work scheme and season ticket loan
A wide range of both internal and external training and development programmes to support all of our colleagues career progression
The usual bits and bobs such as free meals on duty, uniform laundry, pension & holiday
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