Care Scheduler / Co-ordinator
Location: Office based
Salary: £30,000 per annum
Hours: 40 hours per week, Monday to Friday, 8am - 4pm
Are you highly organised, calm under pressure and passionate about delivering exceptional customer service?
Home Instead is looking for an experienced Scheduler / Co-ordinator to join our friendly and professional team. This is a key role within the business, ensuring that our clients receive consistent, high-quality care by carefully coordinating schedules for both clients and Care Professionals.
About the Role
As Scheduler, you will play a vital part in the smooth running of our care services. You'll be responsible for creating and maintaining effective schedules, matching the right Care Professionals to the right clients, and responding quickly to any changes or challenges that arise.
Your main duties will include:
Building effective and efficient schedules around client needs and Care Professional availability
Planning schedules while considering travel time, holidays, training and last-minute changes
Responding promptly and positively to changes in schedules
Matching Care Professionals to new clients and arranging introductions
Ensuring continuity of care wherever possible - same carer, same times each week
Developing strong relationships with clients and Care Professionals
Working closely with recruitment and care teams to ensure staffing levels meet demand
Maintaining accurate records on the electronic scheduling system
Supporting the overall smooth operation of the business
Ensuring compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy
What We're Looking For
To be successful in this role, you will need:
Essential Criteria
Previous experience in a scheduling role within home care, domiciliary care, logistics or a similar fast-paced environment
Strong IT skills, including Microsoft Office or Google Suite and CRM systems
Excellent communication skills, both written and verbal
Highly organised with the ability to prioritise effectively
The ability to stay calm and professional under pressure
Strong attention to detail and the ability to multitask
A logical, analytical approach to problem solving
A positive, resilient and team-focused attitude Key Competencies
Planning and organising
Adaptability and resilience
Customer focus
Teamwork and collaboration
Strong communication and relationship management
Ability to influence and drive results
Why Join Us?
At Home Instead, we are passionate about providing outstanding, person-centred care. This role offers the opportunity to make a real difference every day, working as part of a supportive and dedicated team.
We are committed to safeguarding and promoting the welfare of adults and expect all staff to share this commitment. This role is subject to an enhanced DBS check.
Apply Today
If you're an experienced Scheduler looking for a rewarding, fast-paced role within a caring and supportive organisation, we'd love to hear from you.
Apply now via Indeed with your CV and a short covering note explaining why you'd be perfect for this role