PSM Recruitment are seeking a proactive and highly organised Account & Admin Manager to act as a central operational and client-facing lead. This role is responsible for ensuring the seamless delivery of client orders from initial enquiry through to completion, while maintaining exceptional service standards and driving repeat business.
Key Responsibilities
Act as the primary “make it happen” contact for proofing and sign-off of all client orders
Take full ownership of enquiries through to order placement, including tracking job progression and managing sampling stages
Gather all necessary information to produce accurate visuals and quotations
Create and coordinate artwork, including logo handling and sourcing products in line with client specifications
Agree final visuals and specifications with clients prior to production
Maintain strong client relationships, encouraging repeat business and introducing new products and services
Manage all client communication, including up selling opportunities and follow-ups
Handle incoming calls and emails professionally and efficiently
Maintain and update the client database, ensuring all information is accurate and current
Use Xero to raise invoices, monitor payments, and support financial administration
Order stock and ensure timely procurement for approved jobs
Liaise with suppliers, account managers, and key partners while staying informed on new products and brands
Coordinate print and embroidery operations, ensuring quality standards and deadlines are met
Keep clients informed throughout the order process to ensure a high level of satisfaction
Support new business development, including attending client meetings
Assist in expanding core service offerings including printing, design, promotional products, and branded merchandise
Skills
Ownership of all jobs from proofing/quoting stage through to completion
Quotations turned around within 24 hours
Strong quote-to-order conversion rates
Increased order value through effective up selling
High levels of client retention and repeat business
Orders processed accurately and without errors
Efficient invoicing and payment collection
Accurate CRM/database management
Improved turnaround times for quotes and proofs
Strong follow-up processes to drive repeat business
On-time delivery of orders while maintaining quality standards
Clear and consistent communication with clients throughout each project
Benefits
* 25 days annual leave plus bank holidays
* Pension contributions in line with company policy
* Ongoing training and development opportunities
* Flexible working arrangements (where applicable)
* £35,000 per annum salary