Returns Coordinator
Our Tamworth based client is looking for a Returns Coordinator to join their team. Your role will be responsible for the day-to-day administration of the return's good process.
As a Returns Coordinator, you will need to have/be:
The ideal candidate will be efficient, accurate at all times and have excellent data entry and administration skills
They should have Excellent written and verbal communication skills
Have experience of working in a busy environment
Work equally well in a team as well as being able to efficiently manage their own work load and effectively manage their own time
Ability to work under pressure
Ability to analyse information
Be able to adapt and use initiative to understand how to prioritise and get a resolution
A basic knowledge of Word, Outlook, Excel and Sage is preferred
Previous experience of working in a busy Customer Service/administration roleDetails:
Salary: £25, 000 - £26, 000
Working Hours: Monday - Friday 9.00am - 5.00pm
Location: Tamworth (on site)
Duration: PermanentRole of Returns Coordinator:
Responsibility for Coordinating debit entry and credits for the business
Entry of all debit notes, both emailed and posted, on the in-house system
Monitoring Returns email inbox and ensuring all queries are dealt with promptly
Running credits from the in-house system and Sage
Scanning debits and corresponding paperwork on to the archive system
Deal with all incoming debit queries (via telephone and email) both internal and external
Liaising with carriers, Quality department and the Admin/Customer service team in organising collection of faulty goods
Liaising with Customer Service and External Sales team on stock cleanse debits and compensating orders
Liaise with National Sales Managers and external team to resolve aged debit queries
Investigating any reported mis-picks by liaising with the Customer Service, Admin and Warehouse
Investigating price queries with Customer Service, and the Commercial team
Co-ordination faulty returns and liaising with Quality departments on fault testing
Liaising with Commercial team to produce rebate credits
Dealing with POD requests from carriers
Liaising with Credit Control on any returns that are holding up invoice payments to assist with a resolution
Regularly chase all outstanding returns/queries by phone and email
Produce and monitor reports, regularly update log histories on outstanding debits and meet targets and deadlines to resolve
Picking up the switchboard overflow calls
Support/Cover for the wider Customer Service/Admin DepartmentBenefits of working as a Returns Coordinator:
23 days annual leave + bank holidays
Option to purchase up to 5 extra days annual leave
Health Cashback Plan
Pension Scheme
Life Assurance
Free Parking