Diabetic Eye Screening Administrator
The closing date is 07 May 2026
The North Yorkshire Diabetic Eye Screening Programme (NYDESP) has a vacancy for an administrator to join our team in York and we are looking for a confident person with experience of working in a busy environment. The service provides retinal screening to over 50,000 people with diabetes across North Yorkshire and the admin role is pivotal to the smooth running of the service.
You will be responsible for booking patient appointments across all screening sites, ensuring that patients are offered their diabetic eye screening in line with service objectives. You will enjoy helping patients and be comfortable working with the latest software packages and learning how to use bespoke screening software. It is essential that you have excellent customer care skills and the ability to work as part of a team. There is a big focus on making sure that patients are in the correct pathway and the candidate will be expected to take on specific failsafe tasks within the programme to make sure the patients are safe. You will be able to demonstrate a high level of communication skills, with the ability to prioritise competing demands of a busy environment. We are a Monday to Friday daytime office but there will be occasional Saturday working.
Main duties of the job
* Arrange flexible appointments as necessary to ensure utmost convenience for service users and minimise DNA rate.
* Deal courteously with enquiries from GPs and service users, passing enquiries of a medical nature or complaints to the appropriate people.
* Create and maintain an accurate register of patients with diabetes requiring diabetic eye screening, based on referrals from GP surgeries.
* Ensure all programme failsafe procedures are followed and bring issues that represent risk to the attention of the Admin Team Leader.
* Ensure that all patients are invited for screening when due, set up clinics, and send out timely appointments.
* Book rooms with GP surgeries and other venues for screening clinics.
* Monitor service activity and advise Team Leader and / or Programme Manager of any risks to the successful achievement of the national standards.
* Send screening results to GPs and patients within the agreed timescales.
* Provide training, supervision and mentor new staff.
About us
We offer a range of benefits to support our staff including:
* Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
* 27 days holiday rising to 33 days (depending on NHS Trust service)
* A variety of different types of paid and unpaid leave covering emergency and planned leave
* Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
* NHS Car Lease scheme and Cycle to Work scheme
* An extensive range of learning and development opportunities
* Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
Job responsibilities
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Person Specification
Qualifications and knowledge
* Maths and English GCSE Grade C or above (or equivalent)
* Clear understanding of windows based IT systems and must have good knowledge of Excel
* Knowledge of NHS diabetic eye screening (DES) programme
Experience
* Evidence of working with the public and in customer care
* Previous experience of working within an administration team/environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
York and Scarborough Teaching Hospitals NHS Foundation Trust
Address
NYDESP office, Regus Building, Tower Court,
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