Job Description
Are you looking for a Customer Service/Administration, IT / Telecoms role?
Looking for a role where you can progress?
Do you enjoy solving problems and speaking with customers over the phone?
This role has those things and more to offer.
Located in Newcastle upon Tyne, you will be working in a team dealing with our business customer queries about our telecoms products and services via phone and email.
Full training will be provided.
To provide high quality 1st line support for all aspects of our business whilst working closely with I.T and Telephone Service teams.
What's In It For You:
* Training & Development: Full training in their telecom products and services, plus room for growth within the team or other departments.
* Competitive Salary & Benefits: The company seems to value employees with rewards, recognition, and a strong team culture.
* Work Environment: The role is desk-based, but there's free parking, and you'll be working with a supportive and fun team.
Key Responsibilities:
* Key Skills and Experience:
* Technical Helpdesk Background: If you've worked in a technical support role before or have experience with fault diagnosis, that's a plus.
* Telecoms Knowledge: Basic understanding of telecom services and products, especially troubleshooting, is important.
* CRM Experience: Experience logging and managing customer issues through CRM databases (a bonus if you're familiar with specific platforms they use).
* Communication Skills: Clear, professional communication over the phone, and the ability to manage customer expectations with patience.
Key skills required:
* Experience of working in a technical helpdesk environment.
* Experience of interacting with online portals.
* Attention to detail and the ability to meet deadlines and service standards.
* Excellent Telephone manner.
* Ability to build good customer relationships.
* Good understanding of the Telecoms industry.
* Communications fault finding and diagnoses experience.
* A good knowledge of the relevant Microsoft Office packages (e.g., Outlook, Word, and Excel).
* Ability to stay calm and focused under pressure.
* Good organisation and planning skills and the ability to work well in a team.
* Dependable and flexible.
Who's a Good Fit?
* If you have a BTEC in ICT or equivalent qualifications, this aligns well with the role's technical aspects.
* You'll need a solid grasp of Microsoft Office and a calm, organized approach to multitasking under pressure.
Next Steps:
If this is something you're interested in, you could go ahead and submit your application. The mention of "satisfactory references and an identity check" means they'll do some basic vetting before making an offer, but it sounds like a promising and stable role.
Job Types: Full-time, Permanent
Job Types: Full-time, Permanent
Pay: £23,000.00-£25,000.00 per year
Benefits:
* Company pension
* Free parking
* On-site parking
Education:
* Certificate of Higher Education (preferred)
Experience:
* Technical support: 2 years (required)
Language:
* English (required)
Work authorisation:
* United Kingdom (required)
Location:
* Newcastle upon Tyne NE2 1DJ (preferred)
Work Location: In person