Overview
Call Handlers to work 12 hour shifts from Monday to Sunday. This will be a mixture of day and night shifts. All the training and mentoring you will need to undertake this role will be provided – no clinical experience is required. We are looking for Full Time staff only; the Training & Mentoring period is fully paid and hours are Full Time.
Responsibilities
* Answer 999 calls that come into the Emergency Operating Centre in a timely manner.
* Utilise the clinical triage software system you will have been trained in to deliver a category of response to our callers.
* Remain polite, courteous and respectful at all times when talking to patients, callers and your peers, in line with the Trusts values and behaviours.
Qualifications
* 4 GCSEs at grade C or above (or an equivalent qualification) including English or equivalent suitable Call Centre experience.
* Effective verbal and written communication skills.
* Work on own initiative.
* Prioritise and undertake numerous tasks simultaneously.
* Remain calm under pressure.
* Work as part of a high performance team.
* High standards of personal professionalism.
* Determination to meet targets.
* Ability to judge priorities when dealing with emergency situations.
* Willingness to learn.
* Empathy and compassion.
Location & Salary
Norwich EOC, Hospital Lane, Norwich, NR6 5NA.
Salary: £24,937 to £26,598 a year per annum.
Contract & Working Pattern
Permanent, Full-time (12‑hour shifts, Monday to Sunday).
Application Process
Step 1 – Read the advert and the Job Description and Person Specification (attached).
Step 2 – Complete the Supporting Statement – your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 – Complete the online application and upload your statement. Note: CVs are not accepted.
Equal Opportunity Statement
We therefore positively encourage applications from under‑represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
Disclosure and Barring Service Check
Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be required to check for any previous criminal convictions.
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