Job Purpose:
As Receptionist, you will be providing an efficient & professional reception service whilst displaying exceptional attention to detail. You will represent our client and SPS in a corporate environment, responding to any requirements as and when necessary. This role is on a rota-ing 3 week shift pattern and will include some weekend work.
Duties and Responsibilities:
* Greeting & addressing all clients/guests in a professional and pleasant manner ensuring every first impression is first class.
* Managing the visitor sign in process, issuing relevant security passes & advising on any specific H&S requirements.
* Answering all calls in an efficient manner, transferring calls as appropriate, assisting with any enquiries whilst ensuring the level of service on the telephone is exceptional.
* Daily management of the reception area within set client standards, proactively looking & recommending ways to consistently raise the service standards.
* Proactively deal with enquiries from the client, both face to face and on the telephone.
* Manage & arrange all meeting room booking requirements using the database to record all additional service requirements i.e. catering and audiovisual needs.
* Maintain the system, effectively communicating all meeting room confirmation details back to the booking client.
* Assisting in the coordination & preparation of meeting rooms, with an eye for detail checking rooms are at the required standard.
* Demonstrate a good knowledge of the client's services to assist in the seamless delivery of the customer's experience.
* Build & maintain a current, working knowledge of all policies, procedures, systems & developments, as well as general information, in order to be able to provide clients & visitors with information as required.
* Ensure prompt resolution of any customer complaints, escalating to the line manager as required.
* Proactively communicate any operational matters of concern & potential issues with your line manager, ensuring resolution at an early stage.
* Any other duties as required by your line manager.
Person specification:
* Experience in a front of house / reception operation.
* Working accurately, under pressure, to tight deadlines with the ability to remain calm.
* Excellent customer service and calm compliant handling.
* Confidence in communicating effectively in a variety of written and verbal formats, with a diverse audience.
* Good IT skills – Word Processing, Spreadsheets, Databases, Email and Web.
N.B. Some roles within SPS may involve manual handling tasks. While not all positions require this, where such duties are necessary, they will be undertaken in line with an individual's physical capabilities. If you have a disability or health condition that may affect your ability to perform manual handling tasks, we encourage you to let us know at the interview stage. This will enable us to explore and, where appropriate, implement reasonable adjustments to support you in the role. SPS is committed to providing equal opportunities in all aspects of employment. We welcome applications from individuals regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation in line with the Equality Act 2010. Our commitment to inclusion applies throughout the employment journey, including recruitment, selection, training, progression and pay.
Job Types: Full-time, Permanent
Pay: Up to £27,300.00 per year
Benefits:
* Company pension
* Employee mentoring programme
* Life insurance
* Referral programme
* Sick pay
Work Location: In person
Application deadline: 03/10/2025
Reference ID: SPS3574