We are looking for an enthusiastic individual who are passionate about helping people. We are a big team consisting of 13 reception staff, 6 Administrators, Management team of 3, 4 GP Partners, 7 Salaried GPs, & 5 nurses. We also have an amazing extended team of Pharmacists, Paramedics, Physios and Mental Health Practitioners.
In this role no day is the same, you are here to be the face of the practice, to help our patients including our most vulnerable and to be a valued member of the team.
We work across 2 sites and the new candidate will be expected to be able to get to both, Barwell Medical Centre and Hollycroft Medical Centre. Hollycroft has recently had a renovation with the addition of 2 clinical rooms leaving it an 8 room medical centre. Barwell has a brand-new site, this now consists of 13 clinical rooms and a minor surgery suite.
Shifts are run at 6 hours a day, 7:30 – 13:30 or 12:30 – 18:30, these are set on a rota system basis. Please be aware that both sets of shifts need to be able to be worked prior to applying for this position.
Starting salary is the National Living Wage with the addition of the NHS pension, 5 weeks annual leave including bank holidays.
JOB RESPONSIBILITIES:
· Ensure an effective and efficient reception service is provided to all patients and any other visitors to the practice
· Ensure your manner is professional, polite, and respectful when dealing with patients, co-workers and contractors. Signposting patients to the appropriate service.
· Deal with all general enquires, explaining procedures and make new and follow up appointments
· Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner following the practice appointment systems
· Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
· Receive and make telephone calls as required. Ensure accuracy of the details from the caller
· Create tasks via SystmOne if required and action tasks sent by other users or services
· Enter requests for home visits on to the system and ensure careful recordings of details and where necessary refer to the duty doctor
· Action prescriptions requests and ensure that repeat prescriptions are ready for collection by the patient within 48 hours, either on the computer or manually
· Advise patients of relevant non NHS charges if required
· Enter and record patient information on to the system as required
· Patient notes and correspondence are kept in alphabetical order and tagging to be completed before filing and after summarising
· Have a clear understanding of the opening and closing procedures
· Ensure all mail is stamped and put in for scanning
· Produce and send letters for various checks, appointments and test results following practice guidelines
· Ensure health and safety guidelines are adhered to and any incident is reported
Administration:
· To have a knowledge of the practice procedures and protocols
· To complete tasks and notifications on SystmOne in a timely manner and accurate details recorded
· Administration tasks and notifications to be completed across both sites
· Ensure registrations of new patients are actioned in the correct time frame
· Process the repeat dispensing system within the surgery, ensuring all checks are carried out and patient bathes of prescriptions printed and available in a timely manner
· Carry out any clinical and administration audits as required and complete any work generated as a result
· Ensure waiting lists are kept up to date and patient appointments are booked in within the correct time frame
· Ensure patient notes are scanned, summarised and filed in a timely manner and within line with the practice procedure
· Support and work cross functionally between both reception and administration with a proactive manner
· To be able to manage and plan your time effectively and prioritise between Reception and Administration
· Complete specific responsibilities in a timely and effective manner, meeting deadlines where applicable and maintaining training needs and updates to complete
· To complete any other tasks you may be asked to carry out to improve patient care and outcome
Confidentiality:
· While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
· In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
· Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Personal/Professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
· Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
· Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
· Alert the direct line manager to issues of quality and risk
· Assess own performance and take accountability for own actions, either directly or under supervision
· Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions direct to your line manager on ways to improve and enhance the team's performance
· Work effectively with individuals in other agencies to meet patients' needs
· Effectively manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
· Communicate effectively with other team members
· Communicate effectively with patients and carers
· Recognise people's needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
The post-holder will;
· Apply practice policies, standards and guidance
· Discuss with other members of the team how the policies, standards and guidelines will affect own work
· Participate in audit where appropriate
Safeguarding Children and Adults:
Barwell and Hollycroft has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk ensuring that they are protected from harm. The post holder will be expected to work in accordance with the Barwell and Hollycroft policy for Safeguarding Children and Adults at Risk.
Job Types: Part-time, Permanent
Pay: £12.21 per hour
Expected hours: 30 per week
Benefits:
* On-site parking
Work Location: In person