Hilton Dunblane, Scotland, United Kingdom
Job Description
We are seeking an Assistant Night Manager to join our team at Hilton Dunblane. As an Assistant Night Manager, you will assist in the night-hour supervision of the Front Office Team to ensure Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
What will I be doing?
* Oversee the entire Front Office operation to maintain high standards
* Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
* Serve as a point of contact for regular and important Guests
* Complete Night Audit duties
* Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
* Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
* Represent the Night Manager and other senior managers in their absence, taking full responsibility of the hotel
* Act in accordance with all security and emergency procedures and manage the instigation of these, as required
* Compile adequate handover to Early staff / Duty Manager
* Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
* Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
* Act in accordance with policies and procedures when working with front of house equipment and property management systems
* Conduct Health and Safety Checks and Night Walks
* Maintain a good status awareness of all hotel areas
What are we looking for?
* Previous supervisory experience in Front Office within the hotel, leisure or retail sector
* Competent level of IT proficiency
* Excellent leadership and management skills
* Commitment to delivering a high level of customer service
* Ability to work under pressure
* Excellent grooming standards
* Positive attitude and good communication skills
* Flexibility to respond to a variety of work situations
* Ability to work on your own and as part of a team
We offer a competitive salary of £27,371.54 and a range of benefits, including:
* Smart Uniform provided
* Free Hot Meal On Duty
* Complimentary Gym & Pool
* Grow your Career
* Personal Development programmes designed to support you at every step of your career
* A chance to make a difference through our Corporate Responsibility programmes
* Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages
* Team Member Referral Program
* High street discounts: with Perks at Work
* Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
* Discounted dental and health cover
* Free Parking
* Guest Experience Day
* Short Term accommodation to support your relocation from other area of the UK
* Modern and inclusive Team Member’s areas
Hilton is an equal opportunities employer and welcomes applications from all qualified candidates.
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