Job Description
To timely process and consolidate air export shipments, while ensuring consistent communication with branches and providing an exceptional customer service.
Task and Duties:
1. Prepare master air waybills and needed documentations
2. File customs documents
3. Ensure smooth and timely freight process flow
4. Receive and update shipment status in a timely manner
5. Ensure accurate and timely data entry into our operating system
6. Track and Trace Air Export shipments
7. Interact with branches in arranging their international shipments, meeting / exceeding customer service standards
8. Coordinate with our contracted service providers in procuring space and services
9. Contribute to maintain strong relationships with service providers (Airlines, trucking companies, and others)
10. Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements
11. Understand department process flow, constantly looking for areas of improved efficiency
12. Meet KPI standards, as per the company’s procedures
13. Overseas communications
This is a full time Day shift position working 4 on 4 off 7am - 7pm
Qualifications
14. 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
15. Global logistics industry knowledge
16. Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
17. Pro-active, strong organizational skills
18. Good computer skills (Excel, Word)
19. IATA/FIATA and Hazardous Materials certification a plus