Role: Renewals & Customer Service Representative
Location: Liverpool, Hybrid
Working hours: 37.5 hours per week 09:00am - 17:30pm, 1 in 3 Saturdays 09:00am - 17:30pm
Salary: £25,877 - £27,515 plus up to £2,000 performance related bonus per annum
The Renewals & Customer Service Representative role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture.
The Renewals Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers.
Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries.
What you will be doing:
Reviewing an allocated renewal invite list
Invite policies compliantly.
Check policy data accuracy
Ensure client records are updated appropriately
Review a fair analysis of the market
Handling Inbound & Outbound Calls
Renew Policies motor policies compliantly
Auto Renew motor policies compliantly
Sell Added Value Products Compliantly
Respond to Customer Renewal QueriesWhat we're looking for:
Excellent IT and data entry skills
Good standard of numeracy and literacy
Ability to communicate well
Great attention to detail
Excellent administration skills
Previous sales or customer service experience
Insurance experience is preferable but not essential as full training will be provided
Excellent customer service skills, incorporating a confident and pleasant phone manner
Good organisational skills and ability to prioritise own workload effectively
Target driven
Proficient computer skills including Microsoft Excel, word and Outlook.
Highly self-motivated
Pro-active thinker, able to solve problems independently as they arise
Ability to communicate well at all levels both verbally and in writing
Polite and professional
Work to targets/KPI
Team PlayerWhy Acorn Insurance?
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:
Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.Reward, Recognition and Culture:
Long Service Award paid on 5,10- and 15-years' service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events.Please click the 'APPLY' button to submit your CV for this role.
Candidates with experience or relevant job titles of; Renewals Specialist, Renewals Representative, Contract Renewals Specialist, Subscription Renewals Coordinator, Customer Renewals Manager, Renewal Account Manager, Client Renewals Executive, Customer Success & Renewals Specialist, Customer Support Representative, Customer Service Representative, Client Services Specialist, Customer Success Specialist, Customer Experience Associate, Customer Care Agent, Client Retention Specialist, Subscription Specialist, Account Renewal Coordinator, Customer Support Agent, Customer Success Coordinator, Service Renewal Representative may also be considered for this role