We are currently looking to appoint a Support Planner, which will be working under the general direction and supervision of the Business Support Planner Lead and to work as a member of there enablement and peripatetic service to ensure the efficient and appropriate day-to-day delivery of service inclusive of reablement, long term care, extra care, night care and day services
You will:
1. Effectively deal with queries and complaints
2. Able to communicate effectively both orally and in writing
3. Ability to keep accurate records and provide management information as appropriate.
4. Ability to use and maintain information technology systems. Individual time management and prioritising essential workloads
5. Organisational and team working skills.
Knowledge
6. Of issues relating to older people and physical disabilities.
7. Of health and safety issues in this area.
8. Understanding the need for confidentiality
Daily tasks/duties and responsibilities
9. To allocate work, through use of the re enablement IT Management Systems, to Home Care Staff to maximise effectiveness and efficiency within the service, including changes in service delivery plans, any absences of service users and of staff.
10. Advanced planning to promote and ensure continuity of re enablement to service users and coordinating staff rotas and work schedules on a daily basis, to cover annual leave, sickness and training.
11. In liaison with reablement outreach practitioners and managers make decisions regarding changes to service delivery and communicating effectively with service users, staff and managers regarding these changes to ensure calls are not missed.
12. To ensure safe working practices by compliance with health and safety legislation and guidance.
13. To monitor and inform the reablement coordinator, through use of the electronic management systems, of changes to actual service delivered against the service user's individual service delivery plan.
14. Input changes to service delivery plans.
15. To action care plan changes also and to inform or discuss with all affected parties. I.e. service users and support staff, and follow up with confirmation letter and document all discussions
*This list is not exhaustive and outlines some key responsibilities
Essential requirements:
16. English and maths equivalent to GCSE pass level. CLAIT, IBT Level II or equivalent experience.
Desirablebut not essential:
17. NVQ 3 in customer care
What can I expect?
18. We offer full-time working pattern of 37 hours per week*
19. Office based position
20. Support and access to high-quality training programmes to progress your career to the next level.
21. We are committed to supporting the wellbeing of our staff. We recognise that resilient teams need good work life balance as well as supportive leadership.
22. Access to Wellbeing Coaching if required, Support for Carers, a Sense of Belonging.
23. Discounted and subsidised public transport (Arriva Bus Annual Travel Ticket, Northern Trains Limited (NTL), MetroCard).
24. Local Government Pension Scheme (LGPS).
25. Great range of benefits including discounted membership to our excellent leisure facilities with free 12 weeks exercise program, discounts for a range of retail, entertainment, health and leisure providers, cycle to work scheme, eligibility to apply for a Blue Light Card and many more.
Want to know more?
Please ensure you read all guidance available on the Council’s website about how to complete your application form, remembering you must meet all essential criteria to be shortlisted.