Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust
14 month Fixed Term Apprenticeship
We welcome applications from individuals wishing to become an Apprentice and gain experience in the NHS. You will develop new skills and knowledge whilst working with an established team, gaining valuable work experience & a recognised apprenticeship qualification. You will be enrolled with a local education provider and will be required to complete your Level 2 Customer Service Practitioner qualification within the duration of the placement.
Job Overview
Join our Neuroscience team as an Apprentice Receptionist & Administrator and gain valuable skills while making a real difference every day.
In this busy & rewarding role you will be the welcoming face of our Neurology & Neurophysiology department; supporting patients, families & clinical teams, managing appointments & ensuring real‑time data entry. You will also learn the vital background administration processes that help the department function. No two days are the same and you will be supported throughout your 14 month apprenticeship as you grow in confidence, capability & professionalism.
Key Responsibilities
* Provide a support service to the technical, secretarial, medical and nursing staff of the department.
* Carrying out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co‑ordinating the various clinics within the department.
* Providing support to medical secretaries with admin duties, phones, referrals, photocopying etc.
* Dealing with patients and external and internal staff enquiries in person or via telephone, email, in a courteous and confidential manner and providing assistance as required.
* Ensuring patient safety and well‑being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.
* Keeping a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff.
* Ensuring appointment lists are maintained and prepared in readiness for clinical work.
* Obtaining and preparing notes in readiness for clinics, investigations or at the request of staff within the department.
* Maintaining a record of the transfer of notes to and from the department.
* liaising with secretaries and other departments within the Trust as necessary to ensure case notes, x‑rays, and referrals are available for every patient attending an out‑patient clinic; liaising with external stakeholders to obtain referrals if necessary.
Eligibility Criteria
* Aged 16+.
* Resident in the UK/EEA for the last three consecutive years.
* Must not have a qualification in a similar subject at the same level or above.
* Must not be in any form of formal government‑funded education upon the start of the apprenticeship.
Qualifications and Skills Required
* Good general standard of education.
* 4 GCSEs at Grade D/3 or above (or equivalent).
* Good standard of literacy and numeracy.
* Good communication and interpersonal skills.
* Good IT skills.
Benefits
* Flexible working hours.
* Fast Track Staff Physiotherapy Service.
* Multi Faith prayer room at NNUH Colney Lane site.
* Discounted gym memberships.
* Excellent pension scheme and annual leave entitlement.
* Wagestream – access up to 40% of your pay as you earn it.
* Free Park & Ride service direct to NNUH Colney Lane site.
* Free 24‑hours confidential counselling support.
* On‑site Nursery at NNUH Colney Lane.
* On‑site cafes offering staff discounts at NNUH Colney Lane.
* Support in career development.
* Flexible staff bank.
* Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics.
This advert closes on Tuesday 28 Apr 2026.
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