Job title: Office Manager
Department: Activate Accident Repair
Location: Mildenhall, Bury St Edmunds
We’re looking for an Office Manager to be part of our success story.
**Listed in the 2022 Sunday Times 100: Britain’s fastest-growing private companies.
**Great career development opportunities – grow with us.
About the role
To oversee the administration duties within the Bodyshop to ensure the smooth running of the site.
Key responsibilities
* Responsible for the reception area, including greeting customers and providing a positive and welcoming experience.
* Deliver exceptional customer service.
* Coordinate and manage the logistics of a collection/delivery service based on a large fleet of courtesy cars.
* Liaise with the workshop to determine vehicle completion times and delays, relaying any special instructions from the customer regarding deadlines.
* Regularly update the customer with progress on their repair.
* Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage caused to avoid uninsured loss damage costs.
* Process payments and issue invoices.
* Act as an escalation point for Customer Service Advisors.
* Participate in daily production meetings, providing updates on the delivery/collection status of vehicles.
* Responsible for invoicing.
* Support in handling complaints in line with company policy.
* Adhere to all company policies, procedures, and service level agreements.
* Ensure knowledge and compliance with Health and Safety regulations.
Skills and experience
* Strong attention to detail.
* Ability to deal professionally with issues that arise.
* Excellent communication skills across all channels, including telephone, email, and face-to-face.
* Computer literate.
* Ability to understand, implement, and review complex processes.
* Proactive approach.
* Strong organizational skills for managing time and resources.
* Good time management and prioritization skills.
* Ability to handle confidential information.
Benefits
* 33 days holiday (including bank holidays)
* Personal health cash plan – claim back costs for dental and optical check-ups
* Enhanced maternity/paternity/adoption/shared parental pay
* Life assurance: three times basic salary
* Free breakfasts and fruit
* Birthday surprises for everyone!
What you can expect from us
At Activate Group, supporting our team members is a top priority. Whether at our Halifax or Peterborough offices, at one of our AAR sites, or working from home, we provide the support needed to succeed.
We offer benefits prioritizing health and wellbeing, along with rewards like employee of the month, and perks such as free fruit and cereal, to show our appreciation.
A bit about us
Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ over 700 team members nationwide.
We collaborate with some of the UK’s largest fleets and insurance companies, supporting drivers involved in road incidents through our contact centres in Halifax and Peterborough.
We manage every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops and through a UK-wide network of independent repair partners.
Interested in working with us? Learn about our purpose and values, which define our identity and approach to working with team members, customers, and suppliers:
Purpose: Make someone's bad day better
Values:
* Make it happen – Be accountable. Take initiative, work efficiently, and deliver quality.
* Strive for better – Be bold. Challenge norms and make small improvements regularly.
* Win together – Be a team-player. Collaborate, learn, and respect each other.
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