Description Suffolk County Council Address: Beacon House, Ipswich, Suffolk IP1 5PB – Hybrid Salary: £25,185 per annum (pro rata for part time Hours: 22.2 hours per week Contract: Permanent At Suffolk County Council, collaboration is at the heart of what we do. As a Business Allocator in Home First, you’ll work with colleagues, partners, and communities to build trust, share ideas, and deliver services that make a lasting impact. Reimagine the possibilities. Your role and responsibilities: Serve as the first point of contact for customers in a fast-paced environment, ensuring timely care and support Carry out business and finance functions within Home First, meeting statutory requirements and supporting service delivery Work collaboratively across the county to deliver a wide range of financial and business tasks efficiently Manage incoming calls, resolve queries, and escalate urgent issues to team leaders via the triage duty system Monitor staff capacity and oversee the Allocations System to optimise workflow and minimise delays Maintain accurate records and case management entries in line with Adult Social Care and Care Quality Commission (CQC) standards Support general business operations, report discrepancies, and ensure service changes are recorded promptly. You will need: familiarity with financial and business regulations, systems, and procedures confident in handling telephone enquiries and engaging directly with the public experience contributing to change initiatives that lead to improved outcomes strong ability to plan and prioritise tasks across short, medium, and long-term timeframes clear understanding of confidentiality and data protection responsibilities in the workplace proficient in IT applications, particularly Excel and Outlook commercial awareness with a focus on cost-effectiveness and financial efficiency good understanding of the roles within Home First Area Teams to support effective allocation decisions. You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application. The team At Suffolk County Council, our Home First team is built on collaboration, compassion, and a shared commitment to delivering high-quality care and support. We work closely across disciplines - business support, finance, reablement, and care coordination - to ensure our services are responsive, efficient, and person-centred. You’ll be joining a supportive and dynamic team that values open communication, continuous improvement, and mutual respect. Together, we tackle challenges, celebrate successes, and strive to make a meaningful difference in the lives of the people and communities we serve. Empowering Everyone We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report. For more information Please contact Joseph Lanagan for a casual conversation. You can reach them by calling 01473265067 or emailing joseph.lanagan@suffolk.gov.uk How to apply Step 1 - Read the Job and Person Profile (Word). Step 2 - Click ‘Apply Now’ to start your online application. Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template. Please describe a time when you used Microsoft Excel or any other MS Office application and tools to manage a specific work task. How did your attention to detail contribute to the accuracy or success of this? Tell us about a situation where you worked closely with a team to solve a problem or improve a process. What was your role, and how did you ensure effective communication and collaboration? HomeFirst works to re-able people in the community who are unwell, vulnerable, or facing serious physical challenges. Can you share an example of how you’ve demonstrated compassion and care in a professional setting, and how your actions made a difference? Step 4 - Upload a CV (without name and personal details). We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We ask you to present your own work and ideas throughout the application process. Please note: Without a supporting statement and CV, your interest will not be progressed. If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing recruitment@suffolk.gov.uk or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process. Closing date: 11.30pm, 28 October 2025. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. LI-Hybrid