E-commerce Account Executive Location: Birmingham (hybrid) (12 month FTC) Salary: £25,000 - £35,000 (depending on experience) About the Role We're looking for an ambitious E-commerce Account Executive to play a key role in the delivery and ongoing management of website projects and client retainers. This role suits someone with a solid background in web and e-commerce platforms (particularly Shopify), strong organisational skills, and a passion for driving client success. Key Responsibilities Project Management Plan, execute, and oversee delivery of web and e-commerce projects Ensure projects are completed on time, within scope, and on budget Act as the main point of contact for clients, managing communication and resolving issues Retainer Management Manage ongoing client retainers and ensure deliverables are consistently met Proactively identify opportunities to add value for clients Track and report on performance metrics, providing actionable insights Client Collaboration Build strong relationships with clients, understanding their business goals Provide updates, reports, and strategic recommendations to support growth Team Coordination Work closely with design, development, and digital marketing teams Lead project kick-off meetings, aligning stakeholders on goals and timelines E-commerce Expertise Stay up-to-date on the latest trends, tools, and best practices in web and e-commerce Provide guidance on website performance, UX/UI optimisation, and platform functionality Required Skills & Experience Proven experience in e-commerce, account management, or web project management Strong knowledge of e-commerce platforms such as Shopify (other CMS experience beneficial) Excellent organisational and time-management skills to handle multiple projects and clients Clear communication skills, able to explain technical concepts to non-technical audiences Analytical mindset with the ability to generate insights from performance data Proactive, solutions-focused, and motivated by achieving results Please apply now.