Salary: £16,500 - 16,800 per year Requirements: Minimum 5 years UK residency (mandatory) Must be UK-based Proven experience delivering HR Helpdesk solutions end-to-end Hands-on experience with managing helpdesk agents Experience in requirements gathering Proficient in solution configuration/build Experience in testing and deployment Strong experience supporting Oracle HR modules in a live environment Experience with Oracle system upgrades and enhancements Ability to work on large-scale systems (20,000 users) Responsibilities: Deliver and support Oracle Cloud HR Helpdesk solutions end-to-end Capture and translate business requirements into scalable solutions Configure and build helpdesk functionality, including agent setup and workflows Support testing, deployment, and optimisation of solutions Provide ongoing support for a live Oracle HR system Assist with monthly and quarterly Oracle upgrades Contribute to enhancements and system improvements Support the expansion of the platform to additional organisations Collaborate with cross-functional teams across HR, ERP, and EPM Technologies: Cloud ERP Support Oracle More: We are seeking an experienced Oracle Cloud HR Helpdesk Consultant to join a high-profile Shared Services programme supporting over 20,000 users across HR, ERP, and EPM modules. Since going live in October 2024, the programme has moved into a critical phase focused on live system support, continuous improvement, and expansion across additional Scottish Government bodies. This role will play a key part in ensuring the ongoing success and evolution of the platform. The position is based in Scotland, with a hybrid work model that requires 2-3 days on-site per week. last updated 12 week of 2026