Aviation recruitment experts Optime are hiring Customer Care Agents to join a respected and welcoming team at Birmingham International Airport. Please note: This is a mobility assistance role, not a check-in position. This is a rewarding role supporting passengers with reduced mobility as they travel through the airport. If you're friendly, reliable and enjoy helping others, you'll find this a fulfilling and fast-paced position. Full training is provided and you’ll be part of a supportive on-site team from day one. Start Dates: 27th May 2025 3rd June 2025 What’s on offer: Pay Rate: £12.21 per hour Shift Pattern: 5 on, 3 off (this includes both weekdays and weekends) Weekly Pay Temp to Perm opportunity based on performance Full uniform and airport ID provided Example Rota: Day 1 – 04:30–14:30 Day 2 – 04:30–14:30 Day 3 – 09:30–18:00 Day 4 – 12:30–21:00 Day 5 – 12:30–21:00 3 x OFF Key Responsibilities: Deliver friendly, professional service to passengers at all times Escort passengers with reduced mobility through the airport on foot, by wheelchair, or electric buggy Assist with luggage when required Complete daily equipment checks and report any faults promptly Ensure all equipment is kept clean and ready for use Communicate updates via handheld devices to Central Control Complete all paperwork accurately and submit it on time Carry out any reasonable duties as directed by supervisors What you’ll need: A positive attitude and strong work ethic Great communication and customer service skills Ability to stay calm and focused under pressure Self-motivated and able to work independently Full UK driving licence (desirable) Previous airport experience is a bonus but not required UK Settled Status (if applicable) Current proof of address Important: Due to airport regulations, all applicants must pass a basic DBS check and provide a 5-year checkable work/education history. To apply, please submit your CV for consideration. Optime Group is acting as an Employment Business in relation to this vacancy.