We are looking for experienced Team Leaders to be responsible for a team of collections agents and oversight of day-to-day operations of the department. You will be responsible for monitoring activities, quality assurance testing, team training and coaching as necessary. The ideal candidate will also have a minimum of 12 months financial services collections experience – dealing with secured and unsecured products.
Responsibilities:
* Support team to achieve productivity/quality targets
* Learn and understand the process in depth
* Resolve any underlying or ongoing issues with individual team members or the group as a whole
* Make appropriate risk-based escalations and performance development plans for individual team members
* Work collaboratively with operational and support functions conducting impact assessments and training needs identification
* Deliver training through one-to-one and group sessions
* Embed QC feedback through one-to-one and group coaching
Essential skills & experience required:
* Extensive team leader experience managing teams within financial services, Remediation or complaint handling operational experience preferred
* Minimum 12 months recent experience within collections, dealing with secured or unsecured products.
* Ability to lead, motivate, and develop a team
* Experience of creating and delivering training on key collections processes
* Ability to complete quality assurance reviews and deliver actionable feedback
* Proficient at MI tracking, reporting case status to management and progressing against deadlines
* Able to adapt to change, often at pace, and bring others with them
* Stakeholder management and the ability to manage relationships and work at all levels
* Proficiency in MS office (Microsoft Excel, PowerPoint, Word etc)
* Ability to be flexible and reliable when working under pressure
* Sound decision making and organisational skills
Next steps:
To express your interest in this opportunity, don’t delay; please click apply now.
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* Duration: 6 months with opportunity to extend.
Momenta are a UK market leading financial services resourcing business. Momenta have excellent opportunities to develop and enhance your career within the financial services industry. If you have the skills and experience for this exciting role then apply today and don’t miss out on this exceptional opportunity to join the company that provides quality resource, consulting expertise and people development for financial services companies in the UK.
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