Overview
We are seeking an experienced Strategic Change Operations Manager to establish and lead our Strategic Change function, enabling the consistent and effective delivery of complex, cross-departmental change initiatives. This role offers an exciting opportunity to shape how strategic change is delivered across the organisation. You will provide hands‑on operational leadership across a complex change portfolio, build a high‑performing and scalable capability, and lead a team delivering critical Product and Technology initiatives., Strategic Change Function Setup & Operations
Strategic Change Function Setup & Operations
* Establish, operationalise, and continuously improve the Strategic Change function to ensure consistent, high-quality delivery of complex programmes.
* Design and embed core operating rhythms, including planning cycles, governance forums, and decision‑making pathways.
* Develop and maintain processes, frameworks, templates, and standards for programme delivery, business analysis, risk management, and reporting.
* Define and track performance metrics, dashboards, and KPIs to measure portfolio and programme effectiveness.
Portfolio & Programme Support
* Work in close partnership with the Head of Programmes to ensure programmes are appropriately structured, governed, and resourced.
* Maintain a portfolio‑level view of change, tracking interdependencies, risks, issues, and progress against strategic outcomes.
* Support programme mobilisation, ensuring clear scope, roles, tooling, and governance are in place.
* Act as an escalation point for delivery challenges across Product and Technology initiatives.
Team Leadership & Line Management
* Line-manage a team of Agile Project Managers, providing coaching, development, and performance management.
* Oversee the deployment of Project Managers into programmes based on skills, capacity, and strategic priorities.
* Establish ways of working that promote agility, collaboration, and effective cross‑team communication.
* Build and sustain a cohesive delivery community of practice with consistent standards and shared learning.
Governance, Reporting & Assurance
* Define and support governance forums, ensuring timely, accurate, and insightful reporting across the change portfolio.
* Oversee quality assurance of programme plans, RAID logs, delivery schedules, and status reporting.
* Maintain clarity of scope, outcomes, and value across initiatives through structured reporting and data‑driven insights.
* Ensure alignment with Product and Technology governance, including architecture, product strategy, finance, and risk management.
Change Enablement & Continuous Improvement
* Drive continuous improvement of the Strategic Change operating model, informed by feedback, performance insights, and organisational priorities.
* Introduce enhancements to tools, templates, documentation, and reporting mechanisms.
* Foster a culture of transparency, proactive risk management, and operational excellence across change delivery.
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