Customer Success Manager – Shoreditch 2 days onsite - £50,000- £60,000 as a base bonus – reporting to the CEO We are working closely with a digital engineering and consultancy firm who help businesses design, build, and scale transformative technology solutions. Their teams work across web, mobile, data, AI, and automation, delivering end-to-end platforms for clients across financial services, retail, and technology sectors. They are looking to hire their first Customer Success Manager into their business to then build out a team in the future. Key Responsibilities Act as the primary point of contact for 6 key clients, ensuring exceptional service delivery and long-term satisfaction Map out existing accounts to identify growth opportunities and bridge solution gaps through proactive engagement Drive customer adoption and retention by building success frameworks, tracking usage, and managing key success metrics Collaborate closely with engineering, product, and delivery teams to ensure technical alignment with client goals Develop and maintain customer success dashboards and performance reporting for leadership visibility Contribute to revenue growth through incremental expansion within existing accounts (not direct sales) Partner with the CEO and SVP of Growth to shape the company’s customer success strategy as it scales Provide feedback from clients to internal teams to improve delivery, innovation, and service offerings Represent the business with professionalism and credibility across client meetings and strategic reviews About You 5 years’ experience in Customer Success, Account Management, or Client Services within a technology or consultancy environment Proven experience managing enterprise-level clients, ideally within financial services, fintech, or SaaS environments Strong technical acumen to act as a bridge between clients and technical teams Excellent communication, organisation, and stakeholder management skills Commercially minded, data-driven, and comfortable analysing success metrics Ambitious and proactive someone who enjoys building relationships and growing functions from the ground up Background with leading consultancies or digital solution providers (e.g. Capgemini, Deloitte, Accenture) is advantageous