Job Description
IT Technical Support
About the roleAs an IT Technical Support with expertise in technology, you will collaborate with our clients. You will be responsible for The Maintenance Service Centre which is a fast-paced environment with various customer builds that we support throughout the device life cycle to help our customers change the world.Job DetailsLocation:
Maintenance Service Centre, 2nd Floor, HatfieldShift Hours: Shifts between the hours 07:00 – 19:00 (7.5hrs Shift) with 30 Minutes Lunch flexibility on hours may be requested.Roles and Responsibilities:Your duties will include: Filtering, visually inspecting, testing and cleaning various types of IT equipment including, laptops, desktops, screens, handheld and mobile devices etc. Liaising with internal teams whilst building relationships, you will escalate any issues to the supervisor that may affect delivery to our customers. You will be extremely well-organised in your approach to asset tracking and traceability of those assets. You will be an excellent communicator and deliver against the core values of Field and Lifecycle Services. You will embrace change and be an advocate of our values.Other stuff we’re potentially looking for:
* Managing all assets coming into the workshop and liaising with the relevant distribution teams to locate and amend any discrepancies.
* Organising, analysing and handling of tickets in the company computer system.
* Filtration, inspection, testing and cleaning of all device types.
* Preparing new and repaired hardware
* General housekeeping to locate and eliminate causes of backlogs to provide continuous and fluent service to our customers.
* Assistance in specific tasks where prompt investigation and resolution are required.
* Maintaining assets using an accurate location system to ensure precise asset management.
* 6S Implementation and ongoing maintenance in the workshop
* Flexibility of workloads and working patterns to assist in all areas of the Maintenance Service Centre to avoid backlogs and to maintain achievement of SLA’s is essential.
The Ideal Candidate
* Excellent administration and communication skills, both written and oral
* Previous knowledge of Microsoft applications
* Previous experience of supporting IT hardware at a software and hardware level.
* Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information.
* Able to gain OEM and standard IT accreditations.
* ITIL Experience preferred.
* Previous experience working in a corporate IT environment is an asset.
* Excellent time management and organisational skills
* Willing to take initiative and be hands-on.
* Sense of urgency
* Flexible
* Collaborator
* Experience in building effective relationships and team work.
* A confident, professional, positive, and proactive approach
* Ability to multitask and prioritise workload.
* Able to apply initiative and have integrity.
* Proactive approach to self-development
What’s in it for you? – Our client loves to reward their people for doing a great job.Rate£18.50/Hr through UMB£14.25/Hr through PAYE£16.18/Hr Premium rate PAYEContract: 6 Months (Possibility of Extension) Next StepsOnce you’ve applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you’ll be involved in a live virtual interview with one of our client’s hiring managers to get to know you better.We look forward to speaking to you! # 4739628