We are looking for a receptionist for our Leeds office to serve as "front of house", operating the switchboard and responsible for the client reception areas in Leeds, representing the firm as a first point of contact.
Job responsibilities:
Reception:
* Operating the switchboard, transferring calls quickly, efficiently and politely for the Leeds office and overflow calls from the London office
* Taking messages where necessary and forwarding them to the appropriate persons
* Covering the reception areas at all times, greeting clients and visitors taking care that they are looked after and generally ensuring that their experience of the firm is a positive one
* Receiving post and packages delivered by hand and notifying the recipient of its arrival
* Maintaining the reception areas to ensure that they are tidy and that there is sufficient literature available
* Co-ordinating the meeting room bookings and events, preparing rooms for use, providing appropriate refreshments and stationery
* Assisting with video conferencing/Zoom meeting set-up
* Managing taxi / train bookings and refunds
* Managing national and international courier bookings
* Booking parking spaces
* Supervising all meeting rooms in the reception area; liaising with IT/paralegals/Administrators/ Knowledge Management and Solicitors as necessary
* Handling client enquiries and forwarding them to the relevant fee earners as necessary
* Training any reception cover
* Liaising with Knowledge Management in the organisation of in-house training days and other training events
* Ordering catering for lunches/breakfast meetings
* Arrange set-up for new joiners and greeting them on arrival.
* Provide cover for General Office as and when required.
General skills:
* Demonstrates excellent communication and interpersonal skills (respectful, positive, articulate, professional and sympathetic)
* A dynamic, creative and determined individual who makes things happen
* Is a respectful, reliable and supportive team player
* Professional in attitude and able to work under pressure
* Self-motivated with a high level of initiative and persistence
* Well organised, uses initiative, prioritises appropriately, applies self, shows attention to detail, manages own workload and meets deadlines
* Delivers helpful internal and external client services with a "can do" approach, shows commercial awareness and represents the department/Firm appropriately
* Shares information and ideas
* Reflects the Firm's culture.