Job Title: Customer Services Assistant (12-Month Maternity Cover)
Location: Antrim
Duration: Full time (37.5 hours), 12-month maternity cover
Hours: Mon - Thurs 8.30am - 5.00pm, Fri 8.30am - 3.45pm (45-minute lunch)
Salary: 26,023 per annum
Apple Recruitment are delighted to be recruiting on behalf of our valued client for a Customer Services Assistant to join their team on a 12-month maternity cover contract.
This is an excellent opportunity to join a supportive and collaborative organisation that plays a key role in delivering essential services across Northern Ireland. The successful candidate will join a busy Customer Services team, supporting customer queries and providing administrative support to ensure the smooth delivery of services to both new and existing customers.
This is a full-time role (37.5 hours per week) offering a salary of £26,023 per annum plus a retention bonus, along with a strong benefits package and the opportunity to gain valuable experience within a well-established organisation.
The Role
Reporting to the Customer Services Senior Lead, you will support the Customer Services team by managing customer queries, coordinating administration tasks, and working closely with internal departments to ensure excellent service delivery.
Key Responsibilities
• Assist with customer services administration ensuring accuracy and timely completion of tasks
• Provide excellent customer service by answering incoming calls and responding to queries
• Support administration related to new connections and network maintenance
• Work closely with internal and external stakeholders to ensure a high standard of service
• Monitor and track requests, ensuring issues are resolved within expected timescales
• Maintain accurate records and ensure compliance with relevant procedures
• Support process improvements and identify opportunities for efficiency
About You
The successful candidate will be highly organised, customer-focused and able to work effectively within a busy team environment.
Essential Criteria
• Minimum of 5 GCSEs (or equivalent) including Maths and English
• Excellent communication skills (written and verbal)
• Strong organisational skills with the ability to manage multiple tasks
• Ability to work effectively in a fast-paced environment
• A collaborative approach and ability to build relationships across teams
What's On Offer
• Salary £26,023 per annum
• Retention bonus
• Enhanced pension scheme
• Private medical insurance
• Life assurance
• Employee Assistance Programme
• Free on-site parking
• Early Friday finish
• Ongoing professional development
• Potential opportunity for a permanent role
How to Apply
If you wish to apply or would like more information, please email your CV to
If this opportunity isn't quite right for you but you are seeking a new role, we would still welcome your enquiry
Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer