Support Worker (Bank)
£12.21 per hour
Zero Hours Contract
Primrose Lodge, Guildford, GU3
Do you have a passion to help people?
Come and work for The UK's leading Alcohol & Drug Rehab provider. As a Support Worker (Bank), at our centre in Worplesdon, Guildford, the benefits are endless.
* You will have endless job satisfaction, and make a difference to people's lives
* You can be a support system for others, and your presence will have a huge impact!
If you're looking for a new, exciting role, why not apply to join us? We pride ourselves on having a great team of dedicated addiction specialists, and provide a safe place to heal and feel secure with the best possible care and treatment.
The benefits of being a Support Worker (Bank) in the team:
* Supportive PDP
* Training and development opportunities
* On-site parking
* Blue Light Card- discounts at thousands of retailers
* Employee of the month vouchers (Delegating up to £100 per month)
* Wellness programme (24/7 BUPA counselling support)
* Mental Health First Aiders
* We host employee appreciation days!
Main duties of the Support Worker (Bank):
* Provide advice, information and support to clients including referral to aftercare services that focus on maintaining an abstinent lifestyle.
* Work with clients to produce appropriate and achievable recovery plans to help them address their identified needs.
* Ensure clients observe the programme's rules and support the manager in investigating and taking action where these may have been breached including substance testing.
* Support clients with the prompting of their medication, conduct accurate and timely medication audits and maintain accurate medication records.
* Assist in the day-to-day operation of services by working with clients, enabling them to cope with practical aspects of daily living (life skills, benefits, housing).
* Ensure residents attend external appointments in line with their care plan by supporting them to access transport or accompanying them if necessary.
* Oversee and or conduct effective intake, assessment and discharge interventions.
* Assist the therapeutic team to carry out accurate, complete and timely risk management planning and reviews in conjunction with external third parties where appropriate.
* Undertake all duties and responsibilities in accordance with: company policies, procedures, protocols, guidelines, standards; good professional practice and the company's QA strategy, CQC and other regulatory requirements, relevant legislations, all legal and contractual obligations.
* Oversee the maintenance of accurate client records and databases and provide statistics for management and to assist with service evaluation in a timely fashion.
* Assist in the transfer of individuals between agencies and services.
Essential criteria:
* NVQ Level 2 qualification in Health and Social Care or equivalent.
* Good organisational skills and time management skills.
* Good verbal and written communication skills at all levels.
* Ability to work on own initiative and as part of a team.
* Competent within the demands of the role in Word, Outlook and Excel
* Ability to undertake lone-working safely and effectively.
* Ability to negotiate and influence effectively in terms of professional boundaries.
* Ability to develop and review risk management plans.
* Ability to express empathy and a non-judgemental attitude with a calm, caring approach.
* Capacity to handle intensive and pressurised situations.
* Strong customer service skills.
Recruitment Process:
* You will be called for a screening where our talent acquisition specialist can ask you questions around your work experiences
* If you are successful with the above, you will be asked to attend an interview on site
* UKAT is disability confident, providing an inclusive and accessible recruitment process.