Salary: £60,000 - 75,000 per year Requirements: Proven experience in vendor-side professional services Background delivering EPR/PAS and Order Comms clinical software Experience leading or managing consultants in a delivery environment Strong understanding of customer workflows and value-based software adoption Commercially aware, with the ability to balance utilisation, quality and customer satisfaction Comfortable travelling to customer sites across the UK as required but not frequent Responsibilities: Lead and deliver customer implementations of clinical software, from configuration and workflow design through to go-live Deliver EPR/PAS and Order Comms clinical software Act as a senior, customer-facing consultant and trusted advisor to NHS stakeholders Line manage and mentor a team of up to 8 implementation consultants, driving utilisation, performance and capability development Own delivery quality within your domain, acting as an escalation point for complex implementation issues Identify and support upsell and cross-sell opportunities in partnership with Sales and Account Management Contribute to the evolution of professional services best practice, delivery methodologies and product feedback Technologies: Support More: We are seeking an experienced Implementation Team Lead (Clinical Software) to join our professional services organisation, leading the delivery of clinical software implementations to NHS customers. This is a player-coach role, combining hands-on consultancy with line management of implementation consultants. You will be accountable for high-quality customer delivery, team utilisation, and contributing to the commercial success of our professional services engagements. The role offers a salary of up to £75K (depending on experience) plus a car allowance. It is fully remote with some travel to customer sites, but not frequent. last updated 8 week of 2026