As the Hotel Sales & Reservations Manager, you will take ownership of all sales and reservations operations – from managing enquiries and group bookings to identifying and securing new business opportunities. You'll work closely with the General Manager, Accor, and Mitchells & Butler teams to maximise occupancy, revenue, and guest satisfaction. Your role combines strategic thinking with hands‑on delivery: managing daily reports, ensuring accurate stock levels, and actively seeking out local corporate partnerships to grow our client base.
Reservations Management
* Oversee and respond to all incoming reservation and sales enquiries (phone & email)
* Manage daily reports (STR, pick‑up, etc.) to monitor and optimise performance
* Handle group bookings, ensuring alignment with revenue and pricing strategies
* Maintain room stock balance and availability across all channels
* Collaborate closely with revenue management to implement pricing and sales strategies
Sales & Business Development
* Respond to RFPs via Accor sales portals
* Proactively contact and follow up on local corporate sales leads
* Conduct regular local business visits and meetings to develop new relationships
* Maintain clear, consistent reporting on sales activity and performance
* Contribute to regular hotel management and revenue meetings
* Support additional business development projects and initiatives
* Proven experience in a similar role within hospitality (hotel or corporate sales/reservations)
Qualifications
* Self‑motivated, results‑driven, and proactive in finding and converting opportunities
* Excellent time management and ability to prioritise effectively
* A positive, collaborative team player with strong communication skills
* Confident in using hotel systems, Excel, and Accor/M B platforms
EEO Statement
Proud member of the Disability Confident employer scheme. A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to.
Benefits
* Free shares
* Pension
* Paid holiday: 28 days
* High‑street shopping discounts
* Discounts on gym memberships
* Employee helpline
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