Peterborough / Remote £47,500 (in probation) rising to £50,000 plus car allowance Full Time - 37 hours Monday to Friday This is a remote working role with the requirement to visit tenants and head office as necessary; youMUST be commutable within 1 hour of Peterborough, with a clean driving licence and suitably insured vehicle. Role Details CKH are really pleased and excited to announce the formulation of a brand-new team to investigate and improve our services when residents tell us they are unhappy. As we continue to listen and respond to the needs of our residents, westriveto resolve problems quickly and fairly, so we are dedicating a team to this important part of our operational service to ensure parity and consistency. We are seeking an experienced housing professionals to deliver this service, with the overall purpose of, 1. Providing a professional, responsive and complaint resolution service to residents, ensuring an empathetic approach at point of contact. 2. Delivering a customer centered approach to the handling of feedback and complaint resolution. 3. Having an individual autonomy and freedom to solve resident problems or concerns. 4.