We'd love to hear from you if you are:customer focused with an understanding of the importance of great servicea team player, but also can work on your own initiativewell organised and adaptablewilling to learn new skillshave a positive attitude Welcome & Service AssistantJoining our friendly Welcome Team, you’ll be playing a key role in the visitor experience at Fountains Abbey. We are a leading destination within the National Trust and welcome 450,000 visitors each year.This location is in a rural area near Ripon, so please think about how you would get here for work, before applying for the job.Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listening to what our visitors need so you can share the right information.Your role is to make sure our visitors have the best day they can. This includes working with our till systems (for which you will be given full training) and feeling at ease in a fast-paced, public-facing environment.Our team are also key in providing equal access to the estate and are responsible for issuing mobility vehicles to visitors. It is a large estate, so it is important to feel comfortable being out and about in the grounds, moving between our three admission points.You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.Substantial pension scheme of up to 10% basic salaryFree entry to National Trust places for you, a guest and your children (under 18)Rental deposit loan schemeSeason ticket loanEV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discountsHoliday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.Flexible working whenever possibleEmployee assistance programmeFree parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 18 May 2025 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 163720IRC163720RiponFixed Term p/t (780 hrs py to 28/02/26)Ends: May 18th 191 mi from undefinedAs the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.Salary: £12.75 per hourDuration: Fixed Term contract until 28th February 2026Hours: 780 hours a year pro-rata. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the year.The working pattern would be starting at 9.30am and finishing at 5.30pm, to include one weekend day and bank holiday working, with a slightly shorter day in Winter and an occasional evening shift in October.Interview dates: Thurs 22nd & Friday 23rd May 2025For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.Fountains Abbey, Fountains, Ripon, HG4 3DYCompliance.Eligibility to Work in the UK12.75 per hour