Job Title: Customer Service Administrator
Location: Beverley, North Humberside
Compensation: £28,236.00 + Benefits
Role Type: Full time / Permanent
Role ID: SF72015
Coordinating vehicle repairs and returns in a fast paced customer service environment
At Babcock, we work to create a safe and secure world. As a Customer Service Administrator based onsite at Leconfield, you will support our Land business.
This is an exciting opportunity to join a busy Customer Services team where you’ll coordinate the movement, repair scheduling, and safe return of customer vehicles and assets from start to finish.
The role
As a Customer Service Administrator, you’ll play a key role in ensuring vehicles and assets are smoothly booked in, repaired on schedule, and returned to customers. Working closely with customers, planners, and operational teams, you’ll keep work flowing efficiently while delivering a positive customer experience.
Day-to-day, you will:
* Coordinate the arrival and departure of customer vehicles and assets
* Manage handover and takeover activities, including discrepancy reporting
* Process ownership transfers and asset movements using internal systems
* Liaise directly with customers regarding schedules, progress updates, and changes
* Work with planning teams to adjust repair schedules where required
* Ensure assets are prepared correctly for entry into the repair programme
This is a full time, onsite role, working 37 hours per week (Monday to Thursday 08:00-16:30 and Friday 08:00-13:00).
Essential experience of the Customer Service Administrator
* A customer focused approach with strong communication skills
* Good organisational skills and the ability to manage multiple tasks
* Confidence working with systems, records, and administrative processes
* A proactive, team oriented attitude
Qualifications for the Customer Service Administrator
Educated to Level 2 (GCSE grade C/4 or above) in English and Maths, or equivalent.
Security Clearance
The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role. Many positions within our company are subject to national security clearance and Trade Control restrictions, which may affect eligibility based on place of birth, nationality, citizenship, and residency.
What we offer
* Generous holiday allowance
* Matched contribution pension scheme, with life assurance
* Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
* Employee shopping savings portal
* Payment of Professional Fees
* Reservists in the armed forces receive 10‑day special paid leave
* Holiday Trading – the ability to buy or sell up to one working week of annual leave
* Be Kind Day – one paid day each year (or equivalent hours) to undertake volunteering work with a chosen organisation or registered charity
We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header "Reasonable adjustments requirement". We are happy to discuss flexible working – please ask about alternative patterns of work at interview.
Closing date: 20/05/2026
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